True or False
Communication promotes patient safety by preventing errors
True
What is a language barrier?
Not speaking the same language as the patient.
What is verbal communication?
face to face, clear, and concise.
What are open-ended questions?
Asking questions that don't include "yes or no" responses
Closed ended questions are best when trying to encourage patients to share detailed feelings
False, it's open ended questions
What is an interpreter?
A licensed person who can speak both different languages to improve a conversation.
What is nonverbal communication?
Body language, facial expressions, gestures, and eye contact.
What is active listening?
No distractions, patient focused, and responding.
Family members can always receive patient information without consent
False
What are culture barriers?
Communicational challenges faced by people due to their differences in cultures.
What % of communication is nonverbal?
80% of communication
What is paraphrasing?
Reinstating what the patients says in your own words.
"R" in "SBAR" is Report
False, it is recommendations.
Explain cognitive barriers
Specific mental obstacles that hinder thinking, like dementia or Alzheimer's disease.
Describe non-theraputic communication
Cutting off patients, changing subject, or stating opinions.
What is empathy?
Acknowledging a patient's feelings without judgement.
Silence can be a useful therapeutic communication technique
True
What are physical or sensory barriers?
Hearing loss or vision impairment.
What does monitoring devices fall under?
Electronic communication
What is teach-back method?
Asking the patient to read the information back to ensure understanding.