Communication
Communication that takes place within oneself
Intrapersonal communication
What are the 5 stages of team/group development
Forming, storming, norming, performing and Adjourning
What are the 4 R's that guide culturally safe and appropriate interactions?
Respect, Reciprocity, Responsibilty and Relevance
Which conflict management style requires confronting the issue, acknowledging feelings and open communication to find a solution
Collaboration
What are the 4 phases of a nursing interaction
Pre-interaction, Orientation, Working phase and Termination
A conversation that includes feedback loops and validation
Transactional, circular communication
Describe a secondary group
Time limited, perscribed structure, designated leader, specific goals
Describe the LEARN acronym for teaching people from other cultures
Listen, Explain, Acknowledge, Reccomened and Negotiate
Which conflict management style focuses on meeting your own needs at the expense of the other persons
Competition
What are the core principles for theraputic relationship?
Trust, acceptance, genuineness, self awareness, empathy, professional rapport
A broad term that is used to describe all factors that influence how a message is percieved
Metacommunication
Why is an aggressor in a group is non functional?
They criticize, blame, or personally attack other members
What is cultural reletivism
Each culture is unique and tho a behavior outside the norm is different it makes sense when considering that persons culture
Define an overt conflict
A conflict that is directly expressed and easily recognised.
What are the 6 roles of a nurse
Stranger, Resource, Teacher, counselor, surrogate and leader
Name the 4 areas of the Jahari window
Open area, Blind area, Hidden area and Unknown area
What makes a good leader?
Knowledge, preperation, professionalism, evidence informed approach, responsible selection of members
Acculturation is how a person adjusts to behavior norms of a new culture while maintaining their own
Assimilation is the complete adoption of a different mainstream culture while losing their own traditions, language and such
What is CARE in nursing communication intervention
Clarify the behavior that is problematic, Articulate why, Request a change in behavior, Evaluate the change
Name at least 3 concepts or actions that facilitate a nurse-client relationship
Respect, Caring, Empowerment, Trust, Empathy, Mutuality, Veracity, Confidentiality
A communication style that requires self awareness inclunding your own attitudes, beliefs, strengths, weakness and biases
Therapeutic communication
What happens in the storming phase?
The group members get to know each other, there may be conflict as group members discuss differences
What is ethnocentrism
A belief that your culture is the norm and everyone else is different or inferior
How does a nurse deal with a person who is angry to avoid violence (5 steps)
1) Control your emotions
2)Use non threatening body posture
3)Verbal de-escalation
4)Containment
5)Debrief
Why is it important to use I statements?
Tells the other person you take full responsibility for your own thoughts, feelings and responses in relation to the problem.