Therapeutic Communication
"This must be really hard for you."
What is a therapeutic response?
Physical characteristics, facial expression, and manner of dressing and grooming.
What is personal appearance?
As a nurse, you are always responsible for the care that others give your patient.
What is delegation?
A way to communicate empathy and understanding to the patient.
What is touch?
A portal that holds current and past treatments, and medications, and it is also a way to communicate with their provider.
What is electronic communication?
"Are you sure you want to do that?"
What is a nontherapeutic response?
Conveys emotions such as surprise, fear, anger, happiness, and sadness.
What is a facial expression?
Is an efficient method for documenting and managing patient health care information.
What is an electronic health record?
Conveys your involvement in and willingness to listen to what the patient is saying.
What is eye contact?
This type of communication is usually goal-directed and requires an understanding of group dynamics.
What is a small-group?
"The doctor wouldn't prescribe this medication if they were harmful."
What is a nontherapeutic response?
A broad term that refers to all factors that influence communication.
What is metacommunication?
Communication with patients, communities, and other healthcare professionals.
What is Intraprofessional communication?
Suggests that you are “open” to what the patient has to say.
What is uncrossing your legs and arms?
Is also called self-talk.
What is Intrapersonal communication?
"What has happened to make you think that your husband will ask for a divorce?"
What is a therapeutic response?
Effective communication is simple, brief, and direct.
What are clarity and brevity?
Is an important tool that may enhance patient-centered care, patient and nurse satisfaction, and patient understanding.
What is a hand-off report?
This conveys the message that you are there to listen and are interested in what the patient is saying.
What is sitting at an angle?
Results in an exchange of ideas, problem-solving, expression of feelings, goal accomplishment, and personal growth.
What is Interpersonal communication?
"You seem to be worrying over nothing. I'm sure everything will be fine."
What is a nontherapeutic response?
Some words have the same meaning. You need to select words carefully and avoid misinterpreted words.
What is the denotative and connotative meaning?
A type of communication tool.
What is SBAR?
You grow in confidence to individualize, adapt, and apply communication techniques in your interpersonal encounters with your patient.
What is your intuition?
Strongly influence perceptions, feelings, behavior, and self-esteem.
What is Intrapersonal comunication?