Modes of Communication
This type of communication is important in the workplace in order to better understand directories, correspondence, manuals, records, tables, etc.
What is reading?
This is the person that begins the communication.
The sender.
What is a communication barrier?
Anything that interferes with the meaning of the message.
Name the 3 purposes for business writing?
CPR
Create a record.
Request/provide information.
Persuade.
When writing an email, it is important to keep in mind who you are writing and what position he/she holds (upward or lateral communication). This is called remembering your____________?
Audience
This type of communication is important in the workplace in order to create a record, request/provide information or persuade.
What is writing?
This is the person who accepts and makes meaning of the message.
The receiver.
Name the 2 primary types of communication barriers?
Personal and environmental.
You send an email to a teacher listing all of the assignments you submitted in September.
What is the business writing purpose?
Create a record.
Change this negative wording to positive wording.
We do not take phone calls after 3:00 pm on Fridays.
We would welcome talking by phone from 8:00 am to 3:00 pm on Fridays.
or
You may reach us by telephone until 3:00 pm on Fridays.
This mode of communication is important in the workplace in order to understand and have others understand schedules, procedures, work in teams, understand customer concerns, understand presentations, etc.
Listening or speaking.
The verbal part (words) given by the sender.
The message
What type of barrier is this?
Example is distance or noise.
Environmental.
You write a teacher asking for your grade on the presentation you gave on Friday.
What is the business writing purpose?
Request information.
Change the tone of this part of an email message:
"If you don't give me this time off, you better believe I'll file a grievance".
I respectfully request this time off and would appreciate your permission to take it.
Gestures, facial expressions.
What type of communication is this?
Nonverbal cues/nonverbal communication.
Or body language.
In order to show understanding of the message the receiver provides the sender with what?
Feedback
What type of barrier is this?
Example is not understanding the language of someone with whom you are talking or just not listening to someone speak.
Personal.
You send an email to a teacher giving good reasons that you should be given an extension on the project.
What is the business writing purpose?
To persuade.
Change this part of an email message:
"I need today off because my husband's company picnic was yesterday. If you haven't heard, he has a really bad drinking problem. Because we had to stay out half the night, I did not get much sleep."
I would like to request a day off for today, Monday. I apologize that this is so late. I will keep up my work commitments.
The 5 W's that should be answered that helps to summarize what should be included in an email.
Who, what, where, when, why.
Name the 3 important things to keep in mind when beginning to write a business email?
PAT
Purpose
Audience
Tone