Therapeutic Communication
What communication technique involves carefully listening and showing understanding without interrupting?
What is active listening
Name two physical disabilities that can create barriers to communication.
What are hearing loss and impaired vision?
What is aphasia (stroke)?
What is use of PPE?
What is background noise?
Name the four elements in the sender-message-receiver-feedback communication model
What are sender, message, receiver, and feedback?
How should communication be modified for different patients?
What is by adjusting language, tone, and methods to fit patient's developmental stage and needs?
What type of information is based on what a patient feels and reports?
What is subjective information?
Name two nonverbal communication techniques used in therapeutic communication besides active listening.
What are reflecting and silence, facial expressions, eye contact, body posture, hand gestures, touch.
List two psychological barriers to effective communication.
What are bias and stereotyping?
What is anxiety or fear?
What is mistrust?
What is low self esteem?
Why is feedback important in communication?
What is it confirms that the message was received and understood correctly?
What is one key to effective communication with patients who have hearing loss?
What is using visual aids or written communication?
What is facing pt. when talking?
What is making sure pt. brings hearing aids to appt?
What is providing a interp. to pt at no charge?
What type of information can be measured or observed by others?
What is objective information?
What is the purpose of summarizing in therapeutic communication?
What is to confirm understanding and clarify information?
Why can language be a barrier in healthcare communication?
What is because patients and providers may not speak the same language or use medical jargon?
The nurse is giving Mr. Smith instructions on how to check his blood pressure at home. In this scenario, who is the sender?
The nurse.
Name two behaviors healthcare professionals should demonstrate when interacting with patients.
What are empathy and respect?
Labs, xrays and vital signs are what kind of information?
What is objective information?
Give an example of how silence can be a useful communication tool in healthcare.
What is allowing a patient time to think or express feelings?
What is allowing communication to be heard clearly?
How can healthcare professionals overcome communication barriers?
What is modifying communication techniques to meet patient needs, using interpreters, or assistive devices?
The nurse is giving Mr. Smith instructions on how to check his blood pressure at home. In this scenario, who is the receiver?
Mr. Smith
Describe how the feedback loop in the sender-message-receiver-feedback model can prevent medical errors.
What is by confirming understanding, clarifying unclear messages, and correcting miscommunication before acting?
Symptoms, pain levels are examples of what kind of information?
Subjective
What is the role of therapeutic communication in building trust and promoting patient healing?
What is to create a supportive environment where patients feel heard, respected, and encouraged to share openly?
How can cultural differences create barriers to communication, and what strategies can healthcare workers use to overcome them?
What is differences in language, customs, and beliefs can cause misunderstandings; strategies include cultural competence training, using interpreters, and showing respect for cultural values?
The nurse is giving Mr. Smith instructions on how to check his blood pressure at home. In this scenario, what is the message?
Instructions on how to check blood pressure at home.
What are some communication adjustments needed when working with patients experiencing psychological barriers such as anxiety or prejudice?
What is using calm tone, patience, clear explanations, and empathy to reduce fear and build rapport?
Why is it important for healthcare professionals to distinguish between subjective and objective information?
What is to ensure accurate assessment, diagnosis, and treatment planning?