What Is Communication?
What is the definition of communication?
Sharing information, ideas, and feelings
Who gives the message?
The sender
Name one barrier to communication.
Noise, stress, language, or distractions
What should you always do when writing a professional email?
Be clear, polite, and professional
How does communication help marketing?
It helps understand customer needs
Name one way communication helps people.
It helps people work together or understand customers
What is the message in the communication process?
What is being said or shared
How can emotions affect communication?
They can make it harder to stay calm or listen
Why is grammar important in digital communication?
It shows professionalism
What can good communication build with customers?
Loyalty and trust
What does good communication build in a business?
Trust
Who receives the message?
The receiver
What’s one way to fix communication barriers?
Speak clearly, listen carefully, and stay calm
What is one rule for posting online for a company?
Don’t post anything rude or unprofessional
Why is social media communication important for companies?
It represents the company’s image
True or False: Communication only means talking.
False
What is feedback?
The response that shows understanding
What happens if communication barriers are not fixed?
Mistakes, confusion, or arguments
What is nonverbal communication?
Body language, gestures, tone, or facial expressions
What can poor communication cause in marketing?
Confusion, bad reputation, or lost customers
Why is communication important in teamwork?
It helps avoid confusion and keeps everyone on the same page
Give one example of the communication process in a business.
A salesperson talking to a customer
Why is understanding culture important for communication?
It helps avoid misunderstandings
Give one example of positive nonverbal communication.
Smiling, nodding, or making eye contact
Complete the quote: “Good communication is the bridge between _______ and________
Confusion and clarity