Levels of Communication
Conscious, internal dialogue
What is intrapersonal communication?
I noticed you have many pictures of your family. Can you tell me about them?
What is sharing observations?
Nurse: You should see another doctor about your treatment plan.
What is giving personal opinions?
This facial movement, curving the corners of the mouth upward, universally signals happiness or friendliness
What is a smile?
Interaction that occurs with an audience
What is public communication?
What is providing information?
You are going to be fine
What is false reassurance?
This non-verbal cue involves maintaining or avoiding this to signal confidence, interest, or deception
What is eye contact?
Interaction between a few people (ex: Staff meetings)
What is small group?
Patient: Am I going to die?
Nurse: Are you worried about dying?
What is paraphrasing?
The client is visibly crying while talking about their diagnosis.
Nurse: How many children do you have?
What is changing the subject?
This term describes the physical distance people keep between themselves and others during interaction, varying by culture and relationship
Communication between two or more people
What is interpersonal?
So far, we have talked about...
What is summarizing?
When are you going to get married to your fiance?
What is asking personal questions?
This hand movement, like waving, pointing, or a thumbs-up, often accompanies or replaces spoken words
What is a gesture?
Communication that occurs on a spiritual level
What is transpersonal?
Patient: I hurt all the time
Nurse: What do you mean when you say you hurt all the time?
What is clarifying?
I am so sorry you are sick. How awful.
What is sympathy?
This type of body language, like crossed arms or a closed stance, often signals defensiveness or discomfort
What is closed posture?