Behaviors
Behaviors Continued
Behaviors Finshed
Key Points
Which Sector?
100

One of the three key behaviors of communication. 

What is receiving information?

100

The second behavior of communicating. 

What is communicating? 

100

The third behavior of communicating. 

What is observing carefully?

100

Can be sent, received, or observed in different ways. 

What is verbal, nonverbal, and written?  

100

We are implementing a new late policy to ensure that all employees can confidently rely on our agreed-upon schedule for Target. See the details of the new policy below. If you have any questions, you may direct them to the head of human resources.

What is retail?

200

Part of one of the behaviors of communicating and involves memory.

What is repeating information to help them remember?

200

An aspect of the second behavior of communicating and involves knowing how to describe information for better comprehension. 

What is expressing information clearly so that it is easy for listener to understand?   

200

Part of third behavior of communicating and is nonverbal.

What is looking for other visual clues as part of the message? 

200

It's important for an interview because...

What is strong communication skills that will help you get through interviewing process and succeed in the workplace?

200

Thank you for sending this over. I highlighted a few inaccuracies found in this weekly report for Hilton and attached the latest numbers from our accounting department. Please get the revised report back to me by Friday afternoon. If you have any questions, feel free to ask.

What is hospitality?

300

Part of one of the behaviors of communicating and knowing what to do if you don't know something. 

What is asking questions to better understand the message?

300

Key aspect of second behavior of communication and involves being cordial.

What is connecting with listeners by smiling and having a friendly attitude and tone of voice?

300

Part of third behavior of communicating, is nonverbal, and requires getting more ..... 

What is being aware of others' body language and asking for more information?

300

It's important in the workplace because it helps you....

What is helping you explain your skills and experiences via a resume or cover letter?

300

The initial guide identifies the information on the storage & handling of dangerous tools and machines.

What is manufacturing?

400

Part of one of the behaviors of communicating and involves knowing when to talk and when to ?

What is listening carefully to others?   

400

An aspect of second behavior of communication and is nonverbal. 

What is using appropriate body language? 

400

Part of third behavior of communicating, is nonverbal, and requires knowing the definition. 

What is being aware of your own body language and taking responsibility for its meaning? 

400

Communication is important in the workplace because it allows your place of work to.....

What is operating effectively and efficiently?

400

Jolene receives a memo from her supervisor on instructions for handling unruly customers in the restaurant.

What is food?

500

An aspect of one of the behaviors of communicating and knowing when to admit you know something and when you don't. 

What is answering questions others ask or referring them to someone who would know?

500

A part of second behavior of communication and involves it being correct. 

What is giving accurate written and verbal information? 

500

Part of first behavior of communicating and involves being in touch with your emotions. 

What is being aware of the feelings behind messages you get?   

500

It's key to use and make these when communicating. 

What is making eye contact and using correct grammar, spelling, and sentence structure?   

500

Why communication is important.....

What is ?