COMMUNICATION
Definition of communication
is 2- way process of transmitting information - sending and receiving of information
TRUE OR FALSE
Communication barrier can occur only when you communicate with a stranger.
False
Definition of interview
conversation between two or more people
anamnesis can be also called:
medical history, case study
Typical topics for small talk (4)
hobbies, weather, current events, travel, sport,
Communication can be divided into ------
verbal and non-verbal
What is the typical example of physical barrier?
noise, distance, poor lightening, obstructions
Name 4 types of communication
structured, unstructured, job-related, stress, mass, situational,
What questions would you ask a client during a pharmacological anamnesis? 3
Do you take any pills? How often and what time do you take them? Do you have any known allergies to medications?
Forbidden topics / best avoided topics (4)
politics, religion, personal finances, health issues, controversial social issues, gossips
Explain formal communication
official communication, refers to structured exchange of information, that follows some rules, protocols and standards.
Explain Jargon
it refers to specialized or technical language used by a particular group, profession and may not be understood by outsiders.
Main difference between structured and unstructured interview
structured is prepared in advance, set of predetermined questions in a specific order.
unstructured - does not follow a fixed set of questions, is more fluent.
Name 5 information important in a social anamnesis
smoking, housing and living conditions, employment, lifestyle and habits, relationships
Definition of small talk
short, informal, conversation about unimportant topics, to build relationship between people
Name 4 different types of non-verbal communication
mimics, gestures, haptics, posture, proxemics, body movement
How can we avoid communication barriers?
overcoming physical barriers, simplify language, be empathetic, manage emotions, build trust, stay open-minded
explain open-ended questions, closed-ended questions, scale/rating questions
Open-ended - more detailed and thoughtful responsem
closed-ended - simple answer no/yes, quick and easy to answer
scale - rate something on a predefined scale - e.g.1-10
List 6 illnesses or diseases you need to know about in anamnesis.
diabetes, hypertension, heart diseases, asthma, canser, stroke, epilepsy, hepatitis
Name common situations when small talk is suitable
first meeting, "silence killer", waiting situations, social occasions, warm-ups
Name the zones of proxemics
intimate, personal, social, public
Name 6 types of communication barriers
cultural, language, technical, social, psychological, physical, physiological, interpersonal, attitude
name 2 advantages and 2 disadvantages of interview
advantages - easy to analyze, efficiency, simple
disadvantage - stressful, time consuming, costly
Name 5 typical allergies, a crucial part of medical anamnesis
medications, food - nuts, dairy, seafood, pollen, dust, mold, animal fur, chemical substances, insect stings
Tips for successful small talk (4)
keep positive, pay attention, body language, be polite, know when to end, use humor, smile