Definitions
Define the written communication method.
The exchange of information through written words
What type of communication method are words written down on an index card for an exit ticket in English class?
Written Communication
How many Cs are there for communication?
7
What is active listening?
Active listening means fully focusing on and understanding what someone is saying
It's different from just "hearing" - it requires your full attention
In the context of repairing miscommunication, why is it important to acknowledge when misunderstandings occur?
To take responsibility for your part in the confusion and work together to find clarity
Define the verbal communication method.
The use of words spoken orally to share information
What type of communication method is having a conversation orally with a friend in the hallway?
Verbal
What does coherence mean?
Coherence refers to proper logic within your message.
When does miscommunication occur?
Miscommunication occurs when the intended message is not understood as meant
State two of the four components of verbal communication.
Words, tone, pace, volume
Define the nonverbal communication method.
Communication without words.
Visual
What does conciseness mean?
Conciseness means communicating the message in as few words as necessary, without losing the meaning.
What two types of common causes of miscommunication
Different interpretations of words or phrases
Cultural differences in communication styles
Poor listening skills or divided attention
Assumptions about what others know or understand
Unclear instructions
What is the primary purpose of varying your speaking pace?
To emphasize key points.
Define the visual communication method.
Using visual elements to convey information. Includes images, graphics, charts, videos, and more
If a friend is telling you a juicy story and you react by opening your mouth and raising your eyebrows, what type of communicate method are you using?
Nonverbal
- Body Language
- Eye Contact
- Gestures
- Movements
What does courtesy mean?
Courtesy refers to being respectful, polite, and considerate in your communication.
State 2 of the 3 types of listening.
Active- Focuses on understanding the other person rather than responding
Reflective- Clarifies and restates what the other person is saying
Empathetic- Involves understanding someone’s feelings without fully identifying with them
How many zones of personal space are there?
4
- Intimate
- Personal
- Social
- Public
Define paralinguistics.
It is the way we speak (tone, pitch, volume, speed)
What types of communication methods are American Sign Language?
Nonverbal and Visual
What does concreteness mean?
Concreteness involves using specific facts and figures to convey a message, making it more solid and trustworthy.
State three ways to show you are actively listening.
- Eye contact
- Nodding
- Ask Clarifying Questions
- Paraphrase/Summarize
- Verbal Cues- "I understand"
- Nonverbal Cues- Body Language
- Don't Interrupt Attention
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