Response Times
This platform has the highest urgency and is used for true emergencies.
What is WhatsApp?
True or false - I can assign tasks to my boss?
What is true?
Funny pet pics.
What is the water cooler?
Do this to get someone's attention in an Asana thread.
What is @ tag?
I manage the strategic plan repo.
Who is Kari?
MEDIUM-priority tech-helpdesk issues fall in this response window.
What is 1–3 days?
Where is any Carpentries-owned Google Drive or folder?
Credit card stolen.
What is WhatsApp?
Do this to optional tasks you decide not to complete.
What is delete?
I manage the membership HelpScout box.
Who is Angelique?
This platform has a standard response time of 1–2 business days.
What is Asana?
This timeframe is appropriate for assigning a task in Asana.
What is at least 2 business days?
Document review request
What is Asana?
Use this to associate documents to a project for long-term visibility.
What is the paper clip icon?
I'm responsible for merging blog posts.
Who is Maneesha?
Community emails sent to an individual team member are expected to be answered within this range.
What is 2–5 business days?
Two platforms that can be used to assign non-urgent work directly to another team member?
What is Asana, GitHub and/or Helpscout?
Out sick.
What is core-team Slack channel?
One animal featured in the Asana "appreciations".
What is a narwhal, unicorn, otter, or Bigfoot?
I manage the Instructor Training curriculum repo.
Who is Rob?
Slack messages in core-team channels should be answered within this timeframe.
What is immediate to 4 business hours?
Name two GitHub repositories all team members must follow.
What is any two of the following: core-team-wiki, carentries.org, docs.carpentries.org, instructor-training, strategic-plan
Membership outreach messages.
What is HelpScout?
Do this to assign multiple copies of a task to different people.
What is assign to a team?
I manage the back-office inbox.
Who is DeAnna? (Or who is CxORE?)