Communication Skills
This communication style clearly expresses thoughts and feelings while still respecting others.
Assertive communication
Being dependable, honest, and responsible are examples of good ________.
Work ethic
This skill helps workers understand customer concerns and respond appropriately.
Active listening
Comments, jokes, or actions that make someone feel uncomfortable or unsafe at work may be considered this.
Harassment
Prioritizing tasks and meeting deadlines are examples of this workplace skill.
Time management
Repeating back or summarizing what someone said is part of this listening skill.
Active listening
An employee takes long breaks without permission but still records full work hours.
This is considered what?
Unethical behavior - time theft
When helping an upset customer, workers should focus on solving the problem instead of doing this.
Arguing with the customer or blaming
True or False: Sexual harassment can include unwanted touching, comments, jokes, and messages.
True
Constructive criticism is feedback meant to help employees do what?
Improve
“I feel frustrated when I am interrupted during meetings because I lose my focus.”
This is an example of what type of statement?
“I” statement
A worker notices money was accidentally left in the cash register after closing.
What would be the MOST ethical action?
Reporting it or returning the money
Why is teamwork important in most workplaces?
Why is it important to report unsafe working conditions as soon as possible?
Why is giving a two-week notice considered professional?
True or False: A passive-aggressive communication style may include sarcasm, silent treatment, indirect anger or avoiding direct communication.
True
A manager notices that one employee always volunteers to help, follows directions, and stays focused during work.
Why would this employee likely stand out positively at work?
A coworker constantly interrupts you and takes credit for your ideas.
What would be the MOST professional way to handle the situation?
A coworker slips on a wet floor that did not have a warning sign nearby.
What safety step could have helped prevent the accident?
What information is usually included in a resignation letter?
A coworker disagrees with your idea during a meeting. What is the MOST professional response?
A coworker asks you to clock them in because they are running late.
Why is agreeing to do this a serious workplace issue?
A customer becomes angry and starts yelling. How would you respond?
A coworker repeatedly makes offensive jokes even after being asked to stop.
What should an employee do next?
An employee quits angrily without notice and insults coworkers before leaving.
How could this affect future job opportunities?