Heartland Dental
What is the vision Statment
what is To Be a world-class company and the leader in dentistry
What is the Triage
what is Schedule, Produce, Collect
What is the first dot?
What is Service swot
What does TTPP stand for
what is treatment planning for predictability
Who is Dependable, supportive, cooperative, and possessive?
Who is Disc S
What are the 6 core values
what is to achieve, honor, execute, balance, collaborate, and celebrate
How do you personally contribute to the triage?
What do you do to contribute to the triage?
What does DBM/ET stand for and mean
What is what brought the patient in and why they want treatment.
What does PCSB stand for
What is Problem, consequence, solution, and benefit
Who is Skeptical, conscientious, accurate, and diplomatic?
Who is Disc C
Where can you find the vision, mission, and core values on the Heartland intranet?
what is On the home page and the bottom right side
What are two things you can contribute to making sure the schedule is full
Your response????/
What is the second dot and what does that mean?
What is Disc, we are determining what disc the patient is so we can communicate and honor how they like their information when they are in the office.
What does M U S T T stand for
What is Money, Urgency, Sense of Fear, Time, and Trust
Who is Optimistic, Collaborative, emotional, and persuasive?
Who is Disc I
How do you show Core Values everyday
Explain how you show core values day after day for patients and your co-workers.
What can you do to help collect?
Your response?????
What is the smile swot?
what is finding out what the patient wants
What does L C Q A C stand for
What is Listen, Cushion, Question, Answer, Confirm
Who is Daring, problem solver, takes authority, and daring?
Who is Disc D
What is the mission statement
what is To support Doctors and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.
The 5 Rocks, name them.
what is Schedule, Produce, collect, HD systems and communications
What is firm financials
what is having patient check their method of payment and signing that we have gone over their treatment plan.
What are the 5 stages of change
What is shock/denial, anger, bargaining, depression, and acceptance.
Who is Direct, Sociable, Supportive, and indecisive?
who is MJ :)