The Self
When you understand your personal strengths and weaknesses, you are _____________.
self-aware
Name a factor that can impact a person's emotional intelligence.
environment, upbringing, genetics
Your ___ of ____ indicates how you feel when speaking to others.
Tone of voice
When both sides are able to present their point of view, an argument can be _________________.
What is solved?
resolved
Name one factor that creates a good relationship
Trust, Respect, Self-awareness, communication
Things or events that can alter our mood and make us unhappy, sad, angry etc. are called ________.
Triggers
What is the expression that means you won't answer the question directly?
Beating about/around the bush.
The adjective to describe someone who answers a question without giving enough detail.
vague
A negotiation technique when two people come to a unique solution for an issue this is called....
problem-solving
If I told you that, "I heard it on the grapevine" what do I mean?
Someone else told me something that they heard from someone else. Gossip.
The term used to describe people who are self-aware is _____.
Emotional Intelligence
EI or EQ
An assertive person states their opinion in a normal fashion.
An aggressive person argues and may raise their voice or threaten the other person.
To notice the feelings of others, is to show ______.
Empathy
What conflict management technique does not allow for negotiation?
Forcing
Imagine you are on the phone with a supplier and they are speaking too quickly. What could you say?
Would you please repeat that?
Could you speak a bit slower, please.
You want pizza and your friend wants Thai food. You can't decide so you go to an Indian restaurant. This is called a ________.
compromise
When a presenter is intimidated by a large audience they may become ....
inhibited
The silent signals people send that communicate a great deal of information about what they are thinking and feeling.
What is body language?
You are on the phone with a supplier and you don't know the meaning of a word that they used. What could you say?
I'm sorry I don't understand what you mean. Could you explain that please?
The way we see things. How we see the world is called _______.
POV
Point of view
Mindset
When making a request, face the other person so that you're making ___________________.
What is eye contact?
This includes paying attention, clarifying, listening for feelings, reflecting, paraphrasing, validating and avoiding common listening mistakes.
What is active listening?
What negotiation technique is the manager using when she thinks, " I won't mention this. She is such a good employee".
Avoiding
What expression fits this sentence? It means to keep them current with news and updates. "This is a very important project so even though I will be away next week, I will be reading my emails. So please _____ __ __ ____ ____.
Keep me in the loop.