Communication in Healthcare
What is subjective information?
Information that is based on personal biases, emotions, and opinions.
Are the patients hobbies kept in the patients chart?
no
Aggressive
A behavior characterized by forceful, hostile, or attacking actions, typically aiming to dominate or harm others. In healthcare, this term may describe a patient who is acting in a manner that could pose harm to themselves or others, requiring careful management.
The act of recognizing the inherent worth and dignity of others. In healthcare, respect is foundational to effective care, fostering an environment of trust, professionalism, and empathy.
Respect
You are working a shift from 3:30 am to 3:30 pm. What is your shift in military time?
03:30-15:30
In communication what role does the sender play?
the person trying to communicate a message
When paper charting what should you use to write with?
black or blue pen
Assignment Sheet
A document used by healthcare providers (usually nurses) to outline their tasks and responsibilities for a specific shift. It details the care each patient requires and other duties to be completed.
Restating someone else’s ideas or words in your own terms, usually to ensure understanding or clarity. It can help confirm what someone said and demonstrate active listening.
Paraphrase
You plan departs at 16:35 and lands at 23:59. What are those times in standard time
04:35 pm and 11:59 pm
What is an example of a time when you would want to use paraphrasing when communicating in a healthcare setting?
- clarifying what someone said
What should you do if you make a mistake in a paper chart?
cross it out and initial
Reporting
The verbal or written process of sharing information about a patient’s condition, progress, or care needs. It can occur during change of shift handovers or through formal updates between team members. Effective reporting ensures that all relevant information is communicated.
The transmission of messages or information without words, through body language, facial expressions, gestures, posture, and tone of voice. In healthcare, understanding non-verbal cues can be key to effective patient communication, especially with those who are non-verbal.
Non-Verbal Communication
You are working a short shift from 14:30-22:45. What is that in standard time?
2:30pm- 10:45
What effect does nonverbal communication have in a healthcare setting?
Conveys emotions, attitudes, and often can be more powerful that words.
Why is a medical record cosidered a legal document?
serves as an official record of care and treatment
Passive Agressive
A type of behavior where someone indirectly expresses negative feelings or hostility, often through avoidance, procrastination, or sarcasm, instead of openly communicating their frustration. In healthcare settings, this can complicate communication and patient care.
Information that is measurable, observable, and factual. In healthcare, objective data is collected through physical assessments, tests, and other measurable indicators like vital signs. It’s not influenced by personal feelings or opinions.
Objective
What is midnight and noon in military time and standard time
midnight: 0000, 1200 am
noon: 1200, 1200 pm
What are physical or sensory barriers to communication in a health care setting?
Visual or auditory handicaps
How does the medical record help with coordination of care?
It provides a comprehensive history for all healthcare providers.
Kardex
A patient care management tool used by healthcare professionals to track patient information, including their medical diagnosis, treatment plan, and nursing orders, in a concise, easy-to-read format.
A specific type of flow sheet that displays visual trends and patterns in patient data, like temperature, blood pressure, pulse, and respiration rates, often using graphs or charts to make it easier to identify changes.
Graphic Sheet
Convert these to standard clock times
22:38
20:20
19:06
12:58
10:38 pm
08:20 pm
07:06 PM
12:58 PM