Communication Process
This is the person who encodes, or gives, information
The sender
Good listeners should avoid this, which can show lack of interest
Interrupting
This type of patient centered communication looks at the patient as a person
Patient centered communication
This type of barrier can occur within either participant in communication due to emotions, attitudes, or prejudices
Personal barrier
For deaf patients, healthcare workers who know this has an advantage in communicating better
Sign language
This is the person who decides, or accepts, information
The receiver
Instead of thinking ahead for a response, active listeners should do this
Paying attention
When communicating therapeutically, healthcare workers should primarily use these types of questions
Open-ended questions
This is when people hear only what they want to hear
Selective comprehension
When communicating with a patient in a wheelchair, it is respectful for the healthcare worker to do this
Be seated or at the same level
This is the information that is being communicated
The message
Maintaining this shows interest and engagement in the conversation
Eye contact
Healthcare workers should avoid asking this type of question, as it can be judgmental
"Why" questions
This is an attitude of indifference that can create barriers
Complacency
Aphasia and Dysarthria are examples of challenges with this
Speech
This is the response given by the receiver that confirms the original message was received properly
Feedback
Ignoring these by moving to a quiet place improves active listening
Distractions
This is what healthcare workers should introduce at the start of a conversation with a patient
Yourself (Your Name)
These are similar to prejudice but are typically directed toward a single person
Preconceptions
For blind patients, healthcare workers should announce their presence and describe these as they are happening
Procedures
This refers to the receiver's experiences and values, which influence how they decode a message
Frame of reference
Actively listening involves trying to ignore these personal barriers
Personal prejudices
This guideline advises healthcare workers to allow patients to do this
To ask questions and discuss their concerns and feelings
When people are preoccupied with their own problems or day-dreaming, this can create a communication barrier
Self-absorption
Being very ill, in physical pain, or on strong medication can affect a patient's ability to do this clearly
Communicate