comm. process/recording
the person or group that begins the communication process
who is the sender/source?
non-language sounds
what include sighs, sobs, laughs, grunts, and more?
using open-ended statements to repeat back what you have heard from a patient
what is reflecting?
body movement; one of the most powerful ways for a human to communicate nonverbally
what is kinesics?
what to avoid when speaking with patients
what is medical terminology?
the three central elements within the communication process
what are the sender, message and receiver?
the three most common modes of communication
what are verbal communication, nonverbal communication, and written communication?
using your own words or phrases to repeat what you have heard
what is paraphrasing?
like an invisible bubble that surrounds you; personal space
often causes distractions
what is environmental noise?
when your response is sent back to the sender
what is feedback?
the most common and deliberate form of communication
what is verbal communication?
what are reflecting, paraphrasing, clarification, open-ended questioning, summarizing, and silences?
five types of written communication
what are agendas, letters, messages, patient charts, consultation reports, patient instructions, and lab reports?
why caution must be used when a family member is a patient's interpreter
what is HIPAA guidelines, medical history rules
the three channels of communications one will use with patients
what are speaking, sight, and touch?
two out of four of the four basic components of an assertive response or approach
what are having empathy, describing feelings or the situation, clarifying one's expectations, and anticipating consequences?
a benefit of silences
what are giving patients time to formulate their thoughts, reconstruct events, evaluate their feelings, or assess what has already been said
also natural part of conversation and one can gather their own thoughts and formulate any additional questions
writing that requires even more accuracy and clarity than business or personal correspondence
what is medical writing?
____________ can be helpful when communicating with a hearing-impaired patient
what are short sentences, clear speaking, written words, and picture boards?
two tips for keeping patient communication confidential
what are never discussing patient information in public places, keeping your voice low, destroying any slips of paper that may have information, being discreet on public intercoms, and closing any windows or doors before discussing a patient?
the percent of your true emotions conveyed through body language
what is estimated to be between 60 to 90%?
key subjects in a new female patient's interview
what are any pregnancies and complications, or any stillbirths, miscarriages, or abortions?
problem-oriented organization (describe)
what is it called when a problem is identified and explained, and then instructions are given for correcting the problem?
patients wanting to spare their families' feelings with ________ need an opportunity to talk about their feelings
what is grief?