Communication I
True or False
Communication Styles
Communication II
100
What is an "I" statement?
A statement that verbally expresses how you feel. "I feel ______"
100
True or False: Active listening is hearing, thinking about and responding to another person's message.
True
100
John rolls his eyes and says, "We're playing basketball and I am the team captain." This is an example of _____ communication.
Aggressive Communication
100
Describe how they might be feeling
Answers may include: angry, uncomfortable, closed off
200
Give an example of an "I" statement
I feel ____ when you ______
200
True or False: Non-verbal communication includes physical ways of communication, like, tone of the voice, touch, smell and body motion.
True
200
Which communication style involves saying "no" when needed?
Assertive
200
What is conflict resolution?
Conflict resolution is the ability to get to the source of the problem and find a workable solution.
300
What is verbal communication?
Sounds, words, language and speaking
300
True or False: Podcasts are an example of written communication.
False. Podcasts are a form of verbal communication. Text message, email, blog, letters, journals are examples of written communication.
300
Sara says "I'm okay with whatever you want" while looking down. This is an example of ________ communication.
Passive Communication
300
What is empathy?
The ability to understand and show concern for another person's feelings.
400
What is non verbal communication?
Communication without any spoken words
400
True or False: Leaning back on a wall or other support can suggest boredom or disinterest
True
400
Maria says, "I don't want to play soccer. Do you want to play basketball instead?" while making eye contact in a calm voice. This is an example of _____ communication.
Assertive Communication
400
What is one way to express love to a family member? (i.e. love languages)
Possible answers. Saying, "I love you" (Words of Affirmation), Spending time together (Quality time), Hug/kiss (Physical touch), Give a small gift (Receiving gifts), Offering to do an extra chore (Acts of Service)
500
What is visual communication?
television, maps, photos, videos, charts, and graphs are examples
500
True or False: Assertive Communication means avoiding problems/conflict.
False, Passive Communication avoids problems/conflict while Assertive Communication respects your rights and the rights of others.
500
Which is the most effective communication style from the three? (aggressive, passive, assertive)
Assertive Communication (calm but firm voice, eye contact, gets needs met)
500
Name a barrier to effective communication.
Language barrier, physical barriers, assumptions, inattention, poor facial expressions, no emotional control