Non-verbal communication
Give an example of non-verbal communication that you use.
Correct answer: nodding, shaking your head, eye contact, body language, etc.
Give an example of how you have used active listening in conversation.
Correct answer: making eye contact, using minimal encouragers, being attentive, using reflection, asking open-ended questions to further the conversation, concentrating on what is being said, instead of your response while others are speaking to you
Give an example of a time you have used verbal communication.
What is conflict resolution?
Give an example of interpersonal skills.
Correct answer: being descriptive, using emotional expression, being assertive, reinforcing/rewarding others when they respond to you, being mindful of the conversation goal, appearing confident, negotiating or compromising
Damien is listening to you speak, and he is looking away, not making eye contact, and seems to be off topic during a conversation you are having.
What does this tell you about Todd?
Correct: Todd is not listening, and may not be interested in the conversation. Todd is being disrespectful.
What is one way you can show you are listening actively?
Correct answers: looking at the person you are talking to, using minimal encouragers such as "hmm", "okay", "that makes sense", etc.,
What is a commonly used skill to use to express emotions to others?
correct answer: "using I statements" or expressing emotions
Peter and Emily are having an argument due to both of them wanting to eat dinner at different restaurants. How can they resolve this conflict?
correct answers: Choose a restaurant they both like to order take out from each restaurant and eat at home, other answers are also acceptable as long as they make sense.
Why is empathy an important interpersonal skill?
Alexcina is tapping her foot and fidgeting with her hands during a meeting you are both attending. What might her body language convey?
correct answer: she is feeling nervous
What is another way you may be able to tell that someone is listening actively to what you are saying?
correct answer: eye contact, not asking questions to be repeated, responding with on topic comments, looking in your direction, etc.
True or false? We always can tell what another person is thinking without engaging in a conversation with them.
correct answer: false
Kianna is tired of her friend Garreth forgetting his phone and other items when leaving her house after video game sessions. How might they be able to resolve this conflict?
correct answer: Kianna can communicate using "I statements" to Garreth about this recurring behavior and come to an agreement about how to work together to avoid this occurring.
How can you show a positive attitude when speaking with others?
correct answer: avoid negative topics, smile, laugh, show understanding, etc.
Shayne is looking in your direction as you are speaking to him, nodding his head during some of the conversation, and is remaining on topic. What does this indicate?
correct: that he is paying attention/focused on what you are saying/interested in the conversation
What is a way you commonly show that you are listening actively?
True or false? Verbal communication is the only type of communication.
correct answer: false
Chanse and Tommy are arguing about which concert they want to attend, both concerts are happening the same weekend, but one is on Saturday at 2 pm and the other is on Sunday at 3 pm, money is not an issue. How can they resolve this conflict?
correct answer: They could go to both, they could go alone to their preferred concert with another friend, or they could flip a coin to see which concert they will attend/buy tickets for.
Why is being able to work in a team efficiently important?
correct answer: it helps with bigger tasks or projects to be able to rely on more than just yourself, other explanations are acceptable if they make sense
Kourtney is balling up their fists, breathing heavily, turning red, and using a loud voice when communicating with you. How might they be feeling?
correct answer: feeling angry or frustrated
What is the difference between hearing and listening?
correct answer: hearing means you hear what another person is saying, but you are not using intentional steps to understand and respond to what they are saying as you would be when you are listening, listening entails not thinking of a response while someone is talking, not daydreaming when someone is talking, and listening in a way that is obvious to the speaker
What might someone's tone indicate when you are listening to them?
correct answer: what they are feeling, whether they are being serious or silly, whether they are being sarcastic or not, etc.
Sage and Anthony are arguing about which movie they want to go see, Anthony wants to go see a horror movie, and Sage wants to go see a comedy movie. How could they resolve this conflict?
correct answer: go see both (if they are at different times), find something that has both aspects to go see (a horror comedy or comedy horror), other answers are acceptable if they make sense
Why is social communication important?
correct: it helps us maintain friendships, jobs, and other important parts of our social lives