Active Listening
True or False: Looking out the window while someone is talking to you is an example of good active listening skills.
False!
Name 2 skills you can use to help calm down when you are in conflict.
Pause, count down to 10, deep breaths, recognize and label your emotions, agree to return to the conversation at a later point
What is the opposite of an "I" statement?
A "you" statement
Which team won the World Series in 2024?
LA Dodgers
What is an example of verbally using active listening skills?
ex) responding to the other person when they are done talking
True or False: Active listening skills and "I" statements are an important part of conflict resolution
True!
When can you use an "I" statement?
Anytime!
Which country has won the men's world cup the most times?
Brazil
List two non verbal skills that show you are engaging in active listening.
Eye contact, nodding, sitting still, leaning in, not being on phone, etc.
What does the mediator do during a conflict?
The mediator is a neutral third party to help those in conflict come to a resolution on their own
What is the "I" Statement formula?
I feel [emotion word] when [explanation]
What day is the longest day of the year? Also known as the summer solstice.
June 21st
Provide an example of an open-ended question:
Tell me more about....
When you and the other person cannot resolve the conflict on your own.
Name 2 ways "I" statements can help to improve communication:
does not attack or blame the other person, decreases defensiveness, shows that you take responsibility for your own feelings, does not focus on what the other person failed to do
Which is the longest subway line in NYC?
The A train, runs more than 31 miles
Name two verbal techniques for active listening.
Clarifying, Encouraging, Reflecting, Restating, Validating, Summarizing
Why is addressing conflict in a healthy way important?
Walking away from a situation that makes you upset can be easier in the short term but it does not resolve an ongoing issue.
Provide an I statement for this scenario:
You are working on a group project, and one member of the group is not completely their part of the work. You have had to repeatedly had to finish their work for them.
I feel [frustrated] when I [have to finish your work]. I'm starting to think the project is not important to you.
What is Sophia's favorite ice cream flavor?
Mint chocolate chip