Verbal Communication
This type of communication uses spoken words to share a message.
What is verbal communication?
Communication without words
What is non-verbal communication?
Writing that is short, direct, and removes unnecessary words is called what?
What is clarity?
Repeating back what you heard to confirm understanding is called.
What is paraphrasing?
Email, texting, and instant messaging are examples of what type of this.
What is digital communication?
What is the term for clearly expressing your message with the right words?
What is clarity?
Crossed arms often communicate this emotion or attitude.
What is defensiveness?
_______ is the attitude or feeling conveyed through your words. It shapes how your message is perceived.
What is tone?
Making eye contact, nodding, and facing the speaker are examples of ________.
What are active listening cues?
Using all caps in a message can give the impression you are _______.
What is shouting?
Saying please and thank you shows what part of verbal communication?
What is courtesy?
Facial expressions are considered ______ communication.
Universal
This is an example of _______ tone - "Nice job! That was impressive."
What is positive tone?
Interrupting someone can hurt communication by breaking the _______.
What is the listening flow?
The record of messages, emails, or chats stored digitally is called what?
What is a digital trail?
When someone talks excessively without allowing others to speak, it is called this _______.
What is dominating the conversation?
When words say one thing but body language says another, this happens.
What are mixed signals?
This is an example of ________ tone - "Nice job, you really messed that up."
What is negative or sarcastic tone?
The act of focusing only on the parts of a conversation you want to hear is called ________.
What is selective listening?
When tone is misunderstood because the message lacks vocal cues, it can result in this ______.
What is miscommunication?
Speaking differently depending on your audience (boss, friend, child) is called this ______.
What is adapting the conversation or conversation in context?
A smile is an example of what type of nonverbal expression?
What is a facial expression?
The physical distance between people during conversation is called what?
What is personal space?
Asking open-ended questions helps active listening because it does this _________.
What is encouraging a deeper response?
The speed at which someone walks into a room can communicate what?
What is their mood or confidence?