Challenging for Police
Suspect does not want to follow instructions. This is called ____________.
What is noncompliance or resisiting
communication should be clear and
What is concise
sounds, words, language and speaking
What is verbal communication
Student's should be actively _________ to the speaker. This is a sign of respect.
What is listening
techniques of deescalating (ex:not arguing with suspect)
What is remaining silent, or changing the subject
Location at home or a night club
What is too noisy or loud noise
Voice of the speaker should not be too loud or low. This is called the
What is tone or pitch
text, email, blog, letters, journals are examples of
What is written communication
the use of visual clues to communicate a message
What is body language or non-verbal communication
Do not react
What is act
Unable to see or is blind
What is visual impairment
Police officers should not use unprofessional vocabulary
What is slang
television, maps, photos, videos, charts, and graphs are examples of
What is visual communication or non-verbal communication
the ability to understand and show concern for another person's feelings
What is empathy
Do not defend your observations, ___________ and ________________.
What is judgement and decisions.
person is on drugs or is drunk
What is intoxicated
Police officers should always be respectful and communicate professionally to
What is everyone
physical ways of communication, touch, smell and body motion.
What is non-verbal communication or body language
Maintaining _____ contact with an audience while speaking is a good communication trait.
eye
Remember to follow ____________ or ____________.
What is procedures or protocol or policies
person is unable to speak English
What is language barrier
When speaking with someone only you can ________ your emotions
control
the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.
What is communication
The speaker should speak _______ and clearly, so the receiver will understand the information.
Slowly
Do not be _____________ by the suspect or offender and be a part of their games.
What is manipulated