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Communication Skills 1
Communication Skills 2
Communication Skills 3
Communication Skills4
Communication Skills 5
100
the process of exchanging information, ideas, and feelings
What is communication
100
is the receiver's response to the message
What is feedback
100
is made up of words that have only meaning in a particular career field
What is jargon
100

Two types of communication

Verbal and nonverbal

100

A responsible speaker

Speaks truthfully based on experience

200

delivers the message

What is a sender

200
interfere with understanding the message
What are blocks
200
is listing several items in order
What is enumeration
200

Define verbal communication

Uses language to convey meaning

200

Define an I message

Used when angry to avoid escalating the situation

300
accepts the message
what is a receiver
300
is where the communication takes place
What is the setting
300
statements that are accepted to be true by most people
What are generalizations
300

Makes a conversation difficult

Involves risk

300
get others to do something
What is to persuade
400
the substance of any form of communication
What is a message
400
are blocks to effective listening
What are distractions
400

The components of active listening

Look at the speaker, ask questions for clarification

400

Examples of verbal communication

Face to face conversation

400
to get people to understand
What is to inform
500
are the avenues by which the message is delivered
What are channels
500
are biases against the opinions expressed by the sender that blocks your understanding of the message
What are emotional blocks
500

The components of critical listening

Filter out the tone

500

Examples of nonverbal communication

Gestures, facial expressions

500
undivided attention
What is focus