Show:
Communication Skills
Anger Management
Assertiveness
What Would You Do?
Grab Bag
100
When doing this, it is helpful to look at the person, say exactly what you would like the person to do, why you want it, and how you feel.
What is making a request?
100
Name 3 coping skills for managing anger.
Relaxation, Time Out, Distraction, Silly Humor, Calming Self-Talk
100
This is a type of communication where a person's rights are violated and someone else's needs take priority.
What is aggressive communication?
100
A friend asks you for money you don't have. Using assertive techniques, discuss your concerns with your friend.
Answer will vary
100

The score for this football game was 35 to 36. 

What was the PSU v Ohio State football game?
200
By nodding one's head, saying small comments such as "go on," and using eye contact one is demonstrating what action?
What is listening/paying attention?
200
Anger is a _______ emotion, often hiding other emotions that may be uncomfortable to feel.
secondary
200
Name 3 verbal characteristics of passive communication.
• long rambling sentences • beat-around-the-bush • hesitant, filled with pauses • frequent throat clearing • apologize inappropriately in a soft unsteady voice • using phrases such as “if it wouldn’t be too much trouble…” • fill in words, e.g., “maybe” , “er”, “um”, “sort of” • voice often dull and monotonous • tone my be sing-song or whining • over-soft or over-warm • quiet often dropping away • frequent justifications, e.g., “I wouldn’t normally say anything” • apologies, e.g., “I’m terribly sorry to bother you..” • qualifiers, e.g., “Its only my opinion” or “I might be wrong” • self-dismissal, e.g., “It’s not important” or “It doesn’t really matter” • self put-downs, e.g., “I’m useless...hopeless” or “You know me...”
200
A family member is angry that you lost their favorite shirt. Using conflict resolution skills, discuss how you would approach the situation. Share possible dialogue.
Answer will vary
200

The act of readjusting clocks during the fall or spring. 

What is daylight savings time? 
300
A way of listening and responding to others that can reduce conflict.
What is active listening?
300
One step in resolving conflict is to _________ that there is a conflict and agree on the nature of the conflict.
"acknowledge"
300
True or false: facts, opinions, and judgments are different. BONUS: 50 pts for an example of each.
True
300
A former friend has resurfaced and is using drugs. Using learned communication skills, discuss how you would approach the situation in a healthy way.
Answers will vary
300

Typically sung in unison at PSU football games.  

What is Sweet Caroline?

400
True or false: Posture is not important when communicating with others.
False.
400
True or false: Sarcasm is a healthy and useful way of handling anger and conflict.
False
400
Name one characteristic of assertive communication that YOU use.
Verbal characteristics: • Firm, relaxed voice • Fluent, few hesitations • Steady even pace • Tone is middle range, rich and warm • Sincere and clear • Not over-loud or quiet • Voice appropriately loud for the situation • “I” statements (“I like”, “I want”, “I don’t like”) that are brief and to the point • Co-operative phrases, e.g., “What are your thoughts on this” • Emphatic statements of interest, e.g., “I would like to” • Distinction between fact and opinion, e.g., “My experience is different” • Suggestions without “shoulds” or “oughts” e.g., “How about…” or “Would you like to…” • Constructive criticism without blame, e.g., “I feel irritated when you interrupt me” • Seeking others opinions, e.g., “How does this fit in with your ideas” • Willingness to explore other solutions, e.g., “How can we get around this problem?” Non-verbal characteristics: • Receptive listening • Direct eye contact without staring • Erect, balanced, open body stance • Open hand movements • Smiling when pleased • Frowning when angry • Features steady • Jaw relaxed
400
A close family member continues to use passive-aggressive communication when discussing your COD with you and other family members. Discuss a healthy way of approaching this family member and resolving this issue.
Answers will vary.
400

The colors pink and black belong to this school's history. 

What is Penn State University?