Show:
Communication Skills
Anger Management
Assertiveness
Communication II
Communication III
100
When doing this, it is helpful to look at the person, say exactly what you would like the person to do, why you want it, and how you feel.
What is making a request?
100
Name 3 coping skills for managing anger.
Relaxation, Time Out, Distraction, Silly Humor, Calming Self-Talk
100
This is a type of communication where a person tries to get their way without caring about the feelings of others. Close to bullying behavior
What is aggressive communication?
100
A friend asks you for money you don't have. Using assertive techniques, discuss your concerns with your friend.
Answer will vary
100
What is the interchange of thoughts, or opinions or information by speech, writing or signs
What is communication
200
By nodding one's head, saying small comments such as "go on," and using eye contact one is demonstrating what action?
What is listening/paying attention?
200
Anger is a _______ emotion, often hiding other emotions that may be uncomfortable to feel.
secondary
200
Name 3 verbal characteristics of passive communication.
• long rambling sentences • beat-around-the-bush • hesitant, filled with pauses • frequent throat clearing • apologize inappropriately in a soft unsteady voice • using phrases such as “if it wouldn’t be too much trouble…” • fill in words, e.g., “maybe” , “er”, “um”, “sort of” • voice often dull and monotonous • tone my be sing-song or whining • over-soft or over-warm • quiet often dropping away • frequent justifications, e.g., “I wouldn’t normally say anything” • apologies, e.g., “I’m terribly sorry to bother you..” • qualifiers, e.g., “Its only my opinion” or “I might be wrong” • self-dismissal, e.g., “It’s not important” or “It doesn’t really matter” • self put-downs, e.g., “I’m useless...hopeless” or “You know me...”
200
A family member is angry that you lost their favorite shirt. Using conflict resolution skills, discuss how you would approach the situation. Share possible dialogue.
Answer will vary
200
What is how the message is being sent?
What is channel or medium
300
A way of listening and responding to others that can reduce conflict.
What is active listening?
300
One step in resolving conflict is to _________ the feelings of the other person and agree on the nature of the conflict.
"acknowledge"
300
True or false: facts, opinions, and judgments are different. BONUS: 50 pts for an example of each.
True
300
What deals with tone, pitch, rhythm, loudness, and inflection of voice
What is paralinguistic
300
What is the reaction or reply to the message from the receiver?
What is feedback.
400
True or false: Posture is not important when communicating with others.
False.
400
True or false: Sarcasm is a healthy and useful way of handling anger and conflict.
False
400
Name one characteristic of assertive communication that YOU use.
Verbal characteristics: • Firm, relaxed voice • Fluent, few hesitations • Steady even pace • Tone is middle range, rich and warm • Sincere and clear • Not over-loud or quiet • Voice appropriately loud for the situation • “I” statements (“I like”, “I want”, “I don’t like”) that are brief and to the point • Co-operative phrases, e.g., “What are your thoughts on this” • Emphatic statements of interest, e.g., “I would like to” • Distinction between fact and opinion, e.g., “My experience is different” • Suggestions without “shoulds” or “oughts” e.g., “How about…” or “Would you like to…” • Constructive criticism without blame, e.g., “I feel irritated when you interrupt me” • Seeking others opinions, e.g., “How does this fit in with your ideas” • Willingness to explore other solutions, e.g., “How can we get around this problem?” Non-verbal characteristics: • Receptive listening • Direct eye contact without staring • Erect, balanced, open body stance • Open hand movements • Smiling when pleased • Frowning when angry • Features steady • Jaw relaxed
400
A close friend keeps asking you to do all their homework for them so they can play video games each evening. How would you handle this without losing the friendship?
Answers will vary.
400
What is the term for using big, fancy, important sounding words in a general statement that have no true meaning
What is glittering generalities
500
What is the meaning or subject of the information being communicated?
Message
500
What is the name of a distraction that interrupts the message being heard and can cause anger in the communicator or receiver?
What is noise
500
What is the distance between the communicator and the receiver called?
What is proximity
500
What are the facts or ideas that are part of someone's cause; normally used to hurt someone
What is propaganda