Verbal/Nonverbal Comms.
This term describes communication that occurs without using any oral or written word.
Non-verbal communication
This is the term to describe where communication takes place
A valuable technique for building good reading skills is reading for _____________________.
Meaning
The most important rule for speaking in a business setting is what?
To show respect
List at least 3 examples of business/marketing writing.
- letters
- E-mails
- Memos
- Reports
- Company Publications
- Print Advertisements
- Scripts
- Social Media posts
- Packaging/labeling of products
This is the term to describe the production of spoken language to send an intentional message to a listener.
Verbal Communication
This is the term to describe the avenues through which messages are delivered.
Channels
When reading for meaning, this step is when you mentally review what you have just read to make sure you full understand the content.
Summarize
This is the speaking tool you can use when you attempt to show or demonstrate that one event is the result or effect of another, using signal words such as therefore, consequently, or as a result.
Cause and Effect
Writing takes more time than speaking. Why is this a benefit to writing communication?
You have more time to organize and plan your response.
List the 4 common types of non-verbal communication
- Eye contact
- facial expressions
-appearance
-body language/contact
A receiver's response to a message is known as THIS. It can be verbal or non-verbal.
When reading for meaning, this step is when you make a mental picture and try to see the people, place, or thing being described.
Visualization
A short persuasive explanation of a business idea/model and what problem you are solving presented to a group of people is known as a what?
a Pitch
List at least 3 of the things that you need to do/check for when writing in a FORMAL tone
- check your spelling
- check your grammar
- check your punctuation
- personalize it with your name and the name of the person you are writing to
- be professional
- use jargon if it makes sense
This is the most ideal type of verbal communication style, where you tell someone how they made you feel in a nice and respectful way, and potentially ask them to change their behavior in the future
Assertive
Obstacles that interfere with the understanding of a message, such as speaking a different language as someone or vague or unclear language
Barriers
When reading for meaning, you don’t skip over unfamiliar words while reading, because you might miss important details or key points.
Instead, you should work on ___________________ by looking the words up, and understanding how to use them in a sentence.
Building Vocabulary
This is the speaking tool where you list items in order, often using signal words like first, second, next, finally to help order the process and help your listener follow the steps
Enumeration
When is it necessary to use written communication over verbal communication?
When you are trying to deliver large amounts of information and delivering it in a verbal message would be impractical.
OR
When you are preparing a legal document and you want to have a written account of the information
The type of communication style where you do not tell the person how you are feeling, and instead do something behind their back to get back at them.
Passive-Aggressive
What channel of media is the most sincere for important conversations?
Face to face
The word for specialized vocabulary used by members of a particular group, or words that are not commonly used, and often aren’t found in the dictionary.
Jargon
What are the three different speaking purposes that you can have?
Inform, Persuade, Entertain
These are the three basic considerations that you need to consider anytime you begin drafting a written document
- know your audience
- know your purpose
- know your subject