Show:
Feedback
Whole Message Model
Empathy
Values
Communication Toolbox
100
What you give when you want someone to continue doing something right
What is Positve Feedback?
100
The first step of the Whole Message Model
What is Observations or "What I see?"
100
Empathy is about being able to identify and understand this about another person
What is their Situation, Feelings, or Motives?
100
I will value the important, individual contributions each Associate on my line makes to the success of my team is an example of this TRIBECA WAY value
What is Teamwork?
100
Use this key skill to learn more about how your Associates are doing
What is Listening?
200
What you give when you want someone to start doing something, stop doing something, or do something differently?
What is Constructive Feedback?
200
When communicating your "Thoughts" as part of the Whole Message Model, you are really trying to describe this
What is the Impact of What You See?
200
Being empathetic with another Associate helps you to build this
What is Trust or Respect?
200
I will ensure that everyone on my line treats each other in this manner
What is Respect?
200
Do this when your Associate does not respond to feedback the first time
What is Provide Clarity or Provide the Feedback in Another Way?
300
An example is telling an Associate to move a rack every 3 minutes as opposed to move those racks faster
What is Be Specific?
300
"I appreciate that you stepped up to help the team" is an example of this part of the Whole Message Model
What is Feelings?
300
Feedback is best received when you are able to remain in this physical and emotional state
What is Calm?
300
If my values conflict with the TRIBECA WAY, I will do this before providing feedback
What is Delay the Convesation, Speak to a Supervisor or HR, or speak to a representative from EAP?
300
Make this many attempts to provide feedback to your Associate before getting help from your Supervisor
What is 3 or the Rule of 3?
400
Telling an Associate that they need to keep the racks moving so that the shapers and bakers can keep the bread moving on time is an example of this
What is Explaining the Why Behind a Request?
400
The "Wants" part of the Whole Message Model is about this
What is What I Want to See in the Future?
400
Your tone of voice, facial expressions, and body placement and movement are all a part of this
What is Body Language?
400
I will ensure that everyone understands the importance of this in their work; I will hold the whole team accountable for this in their work
What is Quality?
400
This is even more important than WHAT YOU SAY
What is How You Say It?
500
In order for someone to be most receptive to constructive feedback, you should give this number of pieces of positive feedback
What is 5 or the 5:1 ratio?
500
Before you use the Whole Message Model to provide feedback, you need to do this
What is Plan What You are Going to Say?
500
When receiving feedback, people pay attention to this percent of your tone of voice and body language
What is 90%?
500
Country of origin, race, religion, age, and gender are examples of differences that make up this characteristic of our workforce
What is Diversity?
500
This is what you are doing when you take accountability for the 8-10 people on your line
What is Owning Your Line?