Show:
Close the loop
Know your audience
Part Shortages
Method/strategy
Supplier communication
100
How does a planner close the loop on the traffic lights?
Inputting supplier traffic lights / lights approvals/denials and documenting the plan to support SAP and/or production
100
If you are responding to an email and there are several parties on the email but all do not have an action item the planner should not_________
Do not respond to an email using reply all
100
What is step 1 in the Part Shortage Process ?
Ask the right questions
100
What is the best method / strategy to communicate when the lights palette says best ship date?
phone
100
What is one item you should NOT communicate with the supplier?
Need Dates / Line Down Dates
200
What is not completing your ZMDelinq report and traffic lights?
Just sending an email is not getting the job done
200
What are two types of communication planners do every day?
Internal vs external communication
200
What process do you follow next if you cannot reach a solution to the Part Shortage Process?
Escalation process
200
What is the best communication method when orders want to move in/out that are more than 7 days in the future?
Email
200
Can you send the supplier the production schedule? Explain why or why not?
No, Plan to SAP.
300
What is the planner's BEST way to communicate how they are meeting SAP and/or production needs with Site Leads, Planning Leads, Material Flow, and other leads within John Deere?
Clearly Document in SAP the plan to support needs using the MD04 note guidelines
300
Who is the correct person to address when needing to confirm your plan will support production?
(1) Planning Lead (2) Site Integrator (3) MC/MS/MFC/RIP
300
When communicating with a buyer about an escalation, what resource should you use?
Escalation template
300
What is best communication method when you have an issue that requires a colleague's quick support?
IM or Phone
300
What is one report you should NOT send to the supplier, in it's entirety, even if you filter to their material(s) only?
ZMDelinq
400
What is a planner's next action item when they cannot support SAP and/or production?
Follow part shortage process and escalate when necessary
400
A planner should have a knowledge of these people when beginning the escalation process. They are often referred to a "One Face" to the factories.
Who are the Site Leads and Planning Leads.
400
What is the most important question to ask your supplier if their BSD cannot meet SAP / production needs?
WHY?
400
What communication strategy can you employ to drive improvement when your supplier's ship date performance is trending in the wrong direction?
Communicate with buyer to develop strategy Implement regular meetings (Supplier performance and if their delinq is >x% of their overall order volume, need a call. Set cadence and performance expectations.) Establish recovery plan
400
What information about other supplier's should you NOT share with your current supplier?
other supplier info (pricing, names, etc)
500
Name at least one tool within Outlook you can use to remind yourself to "close the loop"
Flag emails Color code emails Set calendar reminders
500
If a planner sends an email to a Business Unit Manager asking for line need dates the planner is not _______
Addressing the correct person.
500
What is the goal time for having a HPR planned in?
4 Hours for domestic 12 hours for foreign
500
When you address all items of concern on a part, ie: lows DOS, aged ASN, move advise, this is called_____
Touching a Part one time
500
Who, within John Deere, owns the scheduling agreement process with the supplier?
The Supply Management Specialist AKA: Buyer