Show:
Understanding
Barriers
Different Types
Channels
Personal Development
100
Communication is an aspect of what POLC function?

a) Planning
b) Organizing
c) Leading
d) Controlling
e) All of the Above
What is e) All of the Above
100
What are some barriers of communication?

a) emotional disconnects
b) semantics
c) gender differences
d) filtering
e) all of the above
What is e) all of the above
100
Which of the following is not a type of communication?

a) Verbal
b) Nonverbal
c) Special
d) Written
What is c) Special
100
Channels vary in their information ________?

a) Goodness
b) Richness
c) Systems
d) Destination
What is b) Richness
100
According to the book, there are ________ ways to improve your listening habits.

a) 3
b) 12
c) 15
d) 10
What is d) 10
200
True or False: Noise is anything that helps the message being transformed.

a) True
b) False
What is b) False
200
Which barrier involves either the Sender or Receiver being upset about the subject at hand or some other unrelated incident?

a) Selective Perception
b) Emotional Disconnect
c) Personal Torment
d) Lack of Source Credibility
e) None of the Above
What is b) Emotional Disconnect
200
Which of the following statements is true?

a) Nonverbal communication is where you listen to a person to understand their meaning.
b) Nonverbal communication is where you read their meaning.
c) Nonverbal communication is where you observe a person and infer meaning.
d) Special communication is where you observe a person and infer meaning.
What is c) Nonverbal communication is where you observe a person and infer meaning.
200
All of the following are "high information rich" except:

a) Face to Face
b) Phone Conversation
c) Letters
d) Skype
What is c) Letters
200
What email address name of the following would be the most appropriate to use as a business-man or -woman?

a) hunnadcat@rocketmail.com
b) lebronsmymaster@yahoo.com
c) JacobYbarra@gmail.com
d) Jboneballer@gmail.com
What is c) JacobYbarra@gmail.com
300
Which is NOT a main function of communication in an organization?

a) Evaluating Employees
b) Coordinating Effort
c) Transmitting Information
d) Sharing Emotions and Feelings
What is a) Evaluating Employees
300
Which barrier goes with the old saying, "Don't shoot the messenger!"

a) Information Overload
b) Emotional Disconnects
c) Filtering
d) Semantics
What is c) Filtering
300
This type of communication involves the following: Body Language, Eye Contact, and Facial Expressions.

What is Nonverbal
300
Written communications do a better job of conveying facts while verbal communications _________?

a) Convey Feelings
b) Convey Facts
c) Convey Stuff
d) Convey Life Goals
What is a) Convey Feelings
300
When listening to someone talk it is important to:

a) Pay attention to what is not said
b) Try to comprehend things the way you want to hear them
c) Don't pay attention to what is not said
d) Listen for a stutter or hesitation
What is a) Pay attention to what is not said
400
Which of the following is not part of the process model of communication?

a) Sender
b) Hearer
c) Receiver
d) Feedback
What is b) Hearer
400
Which gender prefers to ask questions before starting a project, compared to their gender-counterpart who likes to just "Jump right in?"

a) Women
b) Men
c) Robots
d) None of the Above
What is a) Women
400
Regarding the space between people, which of the following best fits? 0-18 inches = Intimate 1.5-5 feet = ????? 5-7 feet = Social

a) Special
b) Personal
c) Direct
d) Immediate
What is b) Personal
400
Which of the following is NOT an external communication?

a) Press Releases
b) Ads
c) Web Pages
d) iMessage
What is d) iMessage
400
All of the following are important in communication EXCEPT:

a) Join the Sender's Team
b) Establish Eye Contact
c) Don't Multitask while Listening
d) Make them feel Uncomfortable
What is d) Make them feel Uncomfortable
500
True or False: Noise is just external factors in the environment that distort the message being transformed.

a) True
b) False
What is b) False
500
Former Chrysler CEO Lee Iacocca lamented, "....After all, a good manager needs to ______ at least as much as he needs to _____."

a) Sit; Stand
b) Command; Listen
c) Listen; Talk
d) Lead; Command
What is c) Listen; Talk
500
Which of the following can help demonstrate how things are done within an organization and serve to reinforce an organization's culture, part of the organizing POLC function.

a) Letters
b) Crucial Conversations
c) Stories
d) Facial Expressions
What is c) Stories
500
What is an example of a webpage used to communicate?

a) Blog
b) Billboards
c) Postcards
d) Business Cards
What is a) Blog
500
All of the following are Communication Freezers EXCEPT:

a) Blaming
b) Judging
c) Adoring
d) Shaming
What is c) Adoring