Essential Human Behavior
Define Communication
It'd the process by which we use symbols, signs, and behaviors to exchange information.
What is perception?
A person’s understanding or interpretation of people, events, & messages. How we see ourselves & others.
What are semantics and pragmatics?
Semantics are the meaning that words & symbols have.
Pragmatics is the ability to use these words & symbol appropriately.
True or False
ASL is non-verbal
False!
ASL is verbal language due to having its own symbols & grammar structure.
What are the differences between listening and hearing
Listening is multidimensional, it is actively focusing on the sound, & you can learn from it, evaluate it, and appreciate it. Hearing is perceiving sound, it is involuntary when our ears pick up sound waves.
Define Interdependence
It mean that what we do affects others & what others do affects us.
What is self-disclosure?
Sharing important information about ourselves.
What are higher and lower abstractions?
Higher abstraction is vague communication & Low abstraction is very detailed communication.
True or False
Non-verbal communications always reliable.
False!
Non-Verbal can misinterpreted.
What are situational and relational listening contexts?
The situation we’re in & who we are listening to will affect the communication.
What is Behavioral flexibility?
The ability to use different behaviors to achieve appropriate communication.
What are schemas & their function?
Schemas are mental structures that put together related bits of information & we use it to make sense of an interaction (drives your perception).
What are slang and jargon?
Slang are informal words that specific groups use like ‘Bruh’, or ‘Bae’, Jargon is words that are specific to a certain profession such as military personnel like ‘port side’ or ‘mess hall’.
What is Proxemics?
Proxemics is the way we use space while communicating
What are some of the challenges associated with listening?
Evironmental factors (loud noise, distractions, temperature). Hearing & processing Challenges (Medical issues, stress, anxiety). Multitasking (Divided attention). Boredom or Overexcitement (Day dreaming, Thinking about more exciting plans).
What is Interaction model?
Communication between two people, between the receiver and the sender (A conversation).
Cultural context of communication
How a person’s unique background influences their communication style & how they perceive others.
What is the difference between hate speech and hurtful language?
Hate speech offends, threatens, or insults a person or group based on race, religion, gender. Hurtful language is inappropriate, damaging, mean, sarcastic, or offensive statements that affect others in negative ways.
What is masking?
Masking is facial management used to conceal what we truly feel & instead show a more appropriate look.
Define Biased Listening
Zeroing in on bits of information that confirm an existing point of view.
Define Dyads
Relationships between groups, organizations, speakers and audiences, and mass and mediated contexts (basically everyone you speak to on a regular basis).
What is self-actualization and self-denigration?
Self-actualization is a positive evaluation about yourself & self-denigration is the opposite, a negative evaluation of self.
What is code switching?
It’s when we switch up how we speak depending on the situation we’re in, we change our communication style to make it more appropriate.
What are the elements of situational context?
Public-Private dimension & informal-formal dimension.
Discuss what some of the attitudes about listening are and how can that interfere with effective listening?
Laziness, Overconfidence, or Apprehension