Chapters 3 & 4
Chapter 9
Chapter 11
Chapter 15
100

__ refers to the degree to which a person identifies  with a particular group. 

Ethnicity 

100

What are the 4 negotiation strategies? 

Win-win, win-lose, compromise, and lose-lose

100

In what type of leadership approach does a leader take a hands-off approach and imposes few rules on a team? 

Laissez- Faire Leadership

100

What is persuasion? 

The process of motivating others to change a particular belief, attitude, or behavior through communication. 

200

This term describes the influence of others on one's self concept. What is the term? 

Reflected appraisal 

200

What is stonewalling? 

Refusing to engage with the other person. 

200

What is Groupthink? 

Going along with a decision without thinking critically 

200

What are Aristotle’s three modes of persuasion? 

Ethos, pathos, and logos. 

300

What is the major differences between low-context cultures and high context cultures? 

Low-context cultures uses language to express thoughts and ideas; straightforward communication. High context cultures rely heavily on unspoken and situational cues. 
300

What type of conflict communication style is known as the inability or unwillingness to express one's thoughts or feelings?

Nonassertiveness

300

What are the different types of leadership approaches? 

Authoritarian, democratic, laissez- faire, servant, and transformational. 

300

This term defines issues with two or more sides and conflicting information. 

Proposition of fact

400

What are the dimensions to empathy? 

Perspective talking, emotional experience, genuine concern. 

400

What social influences affect conflict communication? 

Gender & Culture

400

What is an Emergent leader? 

Member of a group who assumes leadership without being appointed by higher-ups 

400

What type of fallacy extends reasoning to extreme, ridiculous lengths? 

Reductio ad absurdum