Parts of Speech
A person, place or thing (inmate, handcuffs)
Noun
The way the information is organized and presented
Format
Language used in text messages & digital communications, typically using abbreviations & not following standard grammar or spelling
Textspeak
the process of ensuring that all pertinent facts have been included in a report in an organized and accurate manner
Editing
may send strong messages & can include gestures, facial expressions, eye contact, and posture.
Non verbal communication
A substitute for a noun (he, she, them, they)
Pronoun
Content
Informal vocabulary composed of invented words or expressions that are often used by a specific group or region
Slang
the checking of a report to ensure that all words are spelled correctly, punctuation is used correctly, appropriate words are capitalized and proper grammar is used
Proofreading
Barriers that may result in miscommunication..
- Profanity, derogatory, or disrespectful language -Stereotyping
- Derogatory hand gestures or body movements
- Stress and fatigue on the part of either person or group
- Inability to communicate in the same language
- Lack of cultural understanding
- Failure to listen actively - Use of jargon
- Tone of voice - Negative attitude
- Environmental distractions
Conjunction
The introduction of a report usually includes..
date, time, location, case number and officer's assignment
Language used by a particular trade or profession that are not commonly understood by the general public
A permanent oral or written record of a person's account of an incident or occurrence, which may or may not be made under oath
Statement
The elements of active listening include
- Maintaining eye contact, facing the speaker, and leaning slightly forward
- Keeping an open mind & avoiding bias to hear all the facts
- Identifying keywords that should alert you such as "kill," "suicide," "getting out," and "hang"
- Identifying the intensity of speech in terms of voice, emotion, pitch, and tone
- Paraphrasing back to someone what they said to ensure you properly understood the message
- Asking questions for clarification or more information
describes, identifies, or quantifies a verb or adjective (easily, warmly, mainly, freely)
Adverb
This section of a report is the detailed (typically chronological) account of the incident
Body
Homophones
The basic elements of communication
1. Consider what you want to say & construct message in your head
2. Convey the message via verbal, non-verbal, telecommunication, or written format to the intended person/group
3. Allow time for the person/group to receive & understand message
4. Gauge whether you have received an appropriate response
Behavioral signs of deception may include
nervous movements, voice inflections, avoidance of eye contact, rehearsed answers, inconsistent responses, over eagerness to help, and repeated insistence that simple questions are not understood
Shows how something is related to another word or phrase and shows space, time, or logical relationship of an object to the rest of the sentence (above, near, at, by, after)
Preposition
Closing section
An effective report is...
factual, concise, accurate, clear and grammatically and structurally correct
Communication in a correctional setting includes ______ and ________ expression.
Verbal and Non Verbal
Physical signs of deception may include
increased perspiration, flushed or pale skin, dry mouth, and an increased pulse rate or observable change in breathing rate