Interviewing
Steps for practical competence and mastery of the microskills
Focus on a single skill or strategy, read about its effective use, view it in action, review different different applications of the skills, practice in role play, develop a summary
What is the samurai effect?
Skills are naturally integrated the more you practice a skill
3 Vs 1B of attending behavior
Visual eye contact
Vocal
Verbal tracking
Body language and facial expressions
What mode of communication is always inappropriate
Social media
What is the basic listening sequence?
Attending and empathy skills
Observation skills
Questions
Encouraging paraphrasing and summarize
Reflecting feelings
What are the 4 active listening skills at the center of the basic listening sequence
Encouraging,paraphrasing,summarizing and reflecting feelings
What are attending behaviors
Skills of listening
Political correctness is
A term used to describe language that is calculated to provide a minimum of offence, particularly to racial, cultural, or other identity groups described
What is brain plasticity
Making new neural networks
What is DAP
Data
Assessment
Responce
3 kinds of empathy
Subtractive
Basic
Additive
What does OARS stand for
Open questions
Affirmations
Reflection
Summarize
First things listed in case note
Date, time, location, client name