Therapeutic Relationship
Define Therapeutic Relationship
Communication that promotes understanding, empathy, and focuses on clients needs
What is a Barrier?
Stereotyping, space violation, anxiety, confidentiality
Define Culture
socially transmitted communication styles, family customs, political systems, and ethnic identity held by a particular group of people
Examples of non-verbal communication
smiling, touch, nodding, leaning foward
Communication Deficits
vision loss, hearing loss, speech and language deficit, communication deficits associated with mental disorder
Give an example of a non-therapeutic technique
False reassurance, lack of empathy, interrupting
What is a Bridge?
Trust, respect, empathy, ethical behaviour
4 Types of Diversity
Internal, External, Organizational, Worldview
SMART goal characteristics
Specific, measurable, achievable , realistic/relevant, time limited
How to give appropriate feedback
Focusing, direct to the behavior, clear, honest, pull the person aside
What is Empathy
Empathy approach means entering the clients frame of preference and understanding their feelings
What is Collaborative Communication?
Each team member conveys respect and clear communication
What act protects the rights of Indigenous peoples in Canada?
The Canadian Human Rights Act
Therapeutic Group Types
therapy, support, activity and health education
Define C.A.R.E
Clarify, Articulate, Request, Evaluate
Six C's of caring
Compassion, Competence, Conscience, Confident, Commitment, Comportment
What are professional boundaries?
Guidelines set by ethics and professionalism, focus on patient needs
Define L.E.A.R.N
Listen, Explain, Acknowledge, Recommend, Negotiate
Types of leadership styles
authoritarian, democratic, transformational, and laissez-faire
Tuckman's 5 Stages
Forming, Storming, Norming, Performing, Adjourning
Define S.O.L.A.R
S- sit O- open posture L- lean forward A- attention
R- relax
Psychological barriers
internal patient states like fear or nervousness can prevent open communication.
What are the 4 R's?
respect, reciprocity, responsibility, and relevance
What is GROUPTHINK
extreme cohesiveness can result in negative group phenomena
Therapeutic Techniques
Clarification, paraphrasing, reflection, focusing, summarizing