Chapter 3
You notice and choose to watch a man walking his dog. This is the _______ stage of perception
Selection
Name two communication skills for improving group decision making
Negating Groupthink
Listening Carefully
Words with strong positive or negative connotative meanings
Loaded Language
True or false: Listen is not more than just hearing
False
The Hmong's medical practices are mostly rooted in treating _______.
The patient's soul.
Name 4 influences on perceptions:
Cultures and co-cultures
Stereotypes
Primacy and Recency effects
Perceptual Sets
The 3 ways which groups generate ideas
brainstorm
nominal group technique
ideawriting
Do verbal or nonverbal channels convey more?
Nonverbal (also usually believed over verbal)
George commonly thinks of an argument to Ron's points while Ron is speaking. This is an example of _______.
Rebuttal Tendency
What is the end outcome for Lia Lee?
She suffers a grand mal seizure, becomes vegetative for the rest of her life, and her parents take her home to take care of her.
Attributions vary according to these three things:
Locus
Stability
Controllability
A group makes a quick efficient decision based off of the opinion of a team leader
Authority Rule
Improve the use of language in the sentence: "You are driving me up a wall!"
"I am quite angry right now." (own your feelings and no ambiguous language)
Two ways to improve your listening skills are:
Avoid Confirmation Bias, Vividness effect
Be Skeptical
Evaluate speaker cred
Listen nonjudgmentally
Use nonverbal support
Acknowledge feelings
The two doctors who helped Lia Lee and most tried to understand Hmong culture.
Neil Ernst
Peggy Philp
"He deserved to fail the test cause he is dumb" is to ______ as "I failed the test cause it was a bad test" is to ____________
Fundamental Attribution Error
Self-serving Bias
Ashley goes and grabs a water bottle for celebrity Kanye West, whom they adore, after the celebrity asks for it. Which form of French and Raven's Six forms of power does this represent?
Referent - people we like/adore
To improve Nonverbal Communication skills, you should spend more time:
a. Playing games with nonverbal expression skills
b. with Not Very Expressive People
c. with Very Expressive People
d. Alone
e. A&B
f. A&C
F. Playing games that exercise your nonverbal expression skills
spending time with highly expressive people
Pito is sitting and listening to the debate on TV. She is practicing what kind of listening?
Critical Listening
Why was Lia Lee taken from her Parents? (Definitely on the test)
Because they were not correctly giving her medication
High self-esteem has these 4 effects on a person:
Helps us communicate
Helps Build Relationships
Promotes Aggression
Promotes sexual risk-taking
List and define Blake and Mouton's five conflict styles
Competing - high concern for self, low for other party
Avoiding - low concern for self and other party (ignoring conflict)
Accommodating - high concern for other, low for self
Compromising - moderate concern for everyone
Collaborating - high concern for everyone
List 4 uses of Language
-establish credibility
-connect to others
-persuade
-differentiation
What are the aspects of the HURIER model of effective listening?
Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
MCMC's former chief resident
Bill Selvidge