The obstacles that interfere with the understanding of a message
What are Barriers
100
What are the 8 techniques for effective listening?
Identify the purpose
Look for a plan
Give feedback
Search for a common interest
Evaluate the message
Listen for more then just verbal content
Listen for a conclusion
Take notes
100
The active mental process of receiving and understaing a message.
What is reading
100
What are the 3 purposes for writing?
Inform
Persuade
Entertain
100
The offical end of the meeting
What is Adjournment
200
The process of exchanging messages between a sender and a receiver.
What is Communication
200
When the receiver of the message stops listening and begins to think about what to say next.
What is planning a response
200
Specialized vocabulary used by members of a particular group
What is jargon
200
Listing items in order
What is enumeration
200
Any issues that were discussed but were not decided on.
What is Old business
300
The place where communication takes place.
What is the Setting
300
Things that compete with the message for the listener's attention
What are distractions
300
Monitoring your thoughts as you read is an example of what Reading for Meaning technique?
What is focusing your mind
300
A statement that is accepted as true by most people.
What is generalization
300
The statement that alerts all members that the meeting is beginning and that they should be quiet.
What is Call to order
400
The receiver's response to a message.
What is Feedback
400
Biases against the sender's opinions that prevent a listener from understanding.
What are emotional barriers
400
Mentally reviewing what you just read after each paragraph and section of the text is an example of what Reading for Meaning technique?
What is summarizing as you read
400
Letters, emails, memos, business reports and company publications.
What are written communications
400
New ideas brought up at the end of the meeting
What is New business
500
Explain the difference between verbal and non-verbal communication
Verbal is what the speaker actually says and non-verbal can be the tone of voice, facial expression or hand gestures.
500
Why is it important to be aware of cultural differences?
Businesses compete globally so it is important for the message to be clear and appropriate for different cultures.
500
What are the 5 Reading for Meaning techniques?
Focus your mind
Summarize as you read
Make connections
Form mental pictures
Build your vocabulary
500
What are the 3 parts of a paper
An opening paragraph
A persuasive body
A concluding paragraph
500
List the 7 steps of a meeting format
Call to order
Minutes of the meeting
Treasurer's report
Committee reports
Old business
New business
Adjournment