Introduction to Communication
Communication is the process of these 4 things to exchange information or express thoughts.
What is Words, Sounds, Signs, or Actions?
Communication is a _________ _________ of sending and receiving information
Two-way process
Social media allows businesses to reach a very large market at ________ cost.
What is inexpensive/low?
This is a group of two or more people who work together to achieve a common goal
What is a Team?
These three are key forms of communication.
What is Written, Verbal, and Non-Verbal?
Professional communication incorporates _______, _________, __________, and ________ _____________ to provide factual information that is usable in the workplace.
What is written, verbal, visual, and digital communications?
Before emailing or mailing a professional communication, it is best to do this to ensure there are no errors.
Employees should not share this kind of information about the company on social media or through email.
What is Confidential Information?
This is people from different backgrounds, cultures, or demographics who come together as a group.
What is diversity?
These are the 4 C's of Communication.
What is Complete, Concise, Correct, and Courteous?
These are the five intents of communication.
What is Inform, Instruct, Persuade, Make a Request, and Respond to a Request.
When planning your writing, one must consider who they are writing too.
What is the Audience?
This guide identifies the manner of how employees should behave online when representing the company
What is Netiquette Guide?
This kind of conflict occurs within you, while
this kind of conflict occurs with others.
What is internal and external?
These kinds of leaders share decision making with the group.
What is a Democratic Leader?
This process is a series of steps that help ensure successful communication.
What is the communication process?
These are the parts of an email. (4 parts)
What is a subject line, greeting, body of the email, and proper closing?
Social Media allows for easy access to competitors' information and activities when conducting this kind of research.
What is Market Research?
This kind of team is one that comes together for a specific purpose and has an appointed leader
What is a Formal Team?
This should never be a barrier to communication.
What is Stereotyping?
This is provided after the message has been decoded by the receiver(s) through a response to the sender as the last step in the communication process.
What is Feedback?
In a professional business letter, there must always be these elements. (6 parts)
What is a Return Address, Date, Forwarding Address, Greeting, Body of letter, and closing?
Consumers like doing this with businesses, and social media provides direct access for this to occur.
These are all abilities of this kind of person: Bring focus to a team, Work with different personalities, Motivate/Inspire a group, Take responsibility, Make decisions
What is a Leader?
To be communicative, you must do these 4 things:
What is Listen Carefully, Write Clearly, Speak Clearly, and Be Aware of Body Language?