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Chapter 2
Chapter 3
Chapter 4
Terms
Information
100
Ornaments or adornments you display that hold communicative potential.
What are artifacts?
100
Observations based on something that you personally have sensed.
What is first-person observation?
100
A process of using communication to influence the behaviors and attitudes of others to meet group goals.
What is leadership?
100
Includes non-word vocalizaitons such as inflection and non-word sounds such as "ah" and "hmm."
What is non-verbal communication?
100
The study of bodily movements, including posture, gestures and facial expressions.
What is kinesics?
200
Nonverbal movements that control the flow or pace of communication.
What are regulators?
200
Listening that challenges the speaker's message by evaluating its accuracy, meaningfulness, and utility.
What is critical listening?
200
Leaders who encourage members to participate in group decisions.
What is democratic leaders?
200
Pitch, rate, inflection, volume, quality, non-word sounds, pronunciation, articulation, enunciation and silence.
What are paralinguistic features?
200
Task-oriented Relationship-oriented Assigned Emergent
What are categories of small-groups?
300
The process of using wordless messages to generate meaning.
What is nonverbal communication?
300
Listening with a purpose and attempting to understand the other person.
What is empathic listening?
300
The standards by which a group must judge potential solutions.
What is criteria?
300
NOISE- - physical distractions; mental distractions; factual distractions; semantic distractions. PERCEPTION OF OTHERS - status; stereotypes; sights and sounds. YOURSELF - egocentrisim; defensiveness; experiential superiority; personal bias; pseudolistening
What are barriers to listening?
300
Relate your statements to preceding remarks. Use conventional word arrangements. Speak concisely. State one point at a time.
What are ways to effectively communicate in small-groups?
400
Nonverbal movements that accompany or reinforce verbal messages.
What are illustrators?
400
Analyzing the speaker, the situation, and the speaker's ideas to make critical judgments about the message being presented.
What is critical thinking?
400
Leaders who take almost no initiative in structuring a group discussion.
What are laissez-faire leaders?
400
In group contexts includes allowing others to speak without fear, being honest and truthful, carefully evaluating alternatives, acting with integrity and managing conflict ethically.
What are ethical group behaviors?
400
Goes hand-in-hand. Cannot do one without the other. Analyze the accuracy, meaningfulness, the speaker, the situation and the speakers ideas.
What are critical listening and critical thinking?
500
The use of touch in communication.
What is tactile communication?
500
Involved listening with a purpose.
What is active listening?
500
An unintended outcome of cohesion in which the desire for cohesion and agreement takes precedence over critical analysis and discussion.
What is groupthink?
500
The part of our consciousness that interprets and assigns meaning to all stimuli we pay attention to. Looks for shortcuts when processing information. Rather than trying to interpret each letter in a word, it quickly recognizes the patterns of letters and assigns meanings.
What is working memory?
500
Repeating Emphazing Complementing Contradicting Substituting Regulating
What are ways verbal and non-verabl communication are related?