Policies and Procedures
What is the protocol book and where is it kept?
The protocol book contains all agency policies and procedures, certificates and training sign offs and is kept in Becky's office.
Where is the human rights book kept?
Who is our human rights officer?
The human rights book is kept on the shelf in the halls outside assistant directors office. Alisa Feinswog is LCCM human rights officer.
What is the unique needs book and where is it kept?
Name one unique need it for one of your individuals.
The unique needs book, kept in the nursing office contain specific information about individuals such as diagnosis, allergies, dining protocol, seizure protocols, etc.
How do staff share information and gain skills and training and development?
Daily your morning check, weekly staff meetings, monthly supervision, trainings offer up to you radically by DDS, Communitas
What is and ISP? How often is it held? Who are the attendees?
Individual support plan conducted for residential and employment services and supplemental funding. Held once a year, includes provider(s), service coordinator, individual and family members.
What is and emergency evacuation plan and where is it kept?
How can an individual report abuse/neglect?
Where is the information located?
An individual can talk to any staff as we are all mandated reporters, can talk to their human rights officer as well. They can also DPPC (Disabled Persons Protection Commission) 24/7.
The posters are located on every next to the telephone.
Who are the three individuals who need assistance in and evacuate?? What assistance they need?
Peter S, Jaron B, Jack M, etc.
Verbal cue/physical assist, 1:1 supervision
Where are the labor posters kept?
Hallway outside the kitchen.
How have we supported people in giving back to their communities? Give examples.
Service learning projects; name a few!
How are staff kept up with procedures and policies?
As policies are reviewed and updated, staff are trained on them, as well expected to read through and sign off upon program orientation. Policies may be reviewed at weekly staff meetings or morning meetings and all staff sign off. Staff may also access the protocol book at anytime or find the policies drive on the computer.
How do you train and make sure individuals understand the human rights?
Ongoing monthly discussions of human rights one of the month and an annual review training for the participants and staff.
Name three individuals with behavior plans?
Who writes and reviews these plans?
Kristina A, John C, Steven L.
Laurie , now Keith, our behavior consultant, licensed behaviorist.
Name an LCCM committee a participant can be a part of.
Safety committee, advisory Committee.
How have we supported people to transition as their abilities and needs changes?
We review day hab goals on a monthly basis at clinical team meeting, discuss weekly at staff meetings, adapt goals/techniques for teaching as abilities change; give an example!
What documents are kept in each participants blue folder?
Emergency fact sheet and medical list,community outgoing log, data sheets, misc. strategy sheets, and seizure protocol.
What is the responsibility of community ties human rights committee?
Reviewed behavior plans, adaptive and supportive devices, review incidents, etc.
What is an adaptive/supportive device?
Name three used at LCCM.
An adaptive/supportive device is used to help an individual increase independence, for example in mobility or communication. iPad, wheelchair ,walker
What is the satisfaction survey and who is it given to/when?
A satisfaction survey is used to provide feedback to communicate as systems/programs from participants and caregivers regarding aspect of satisfaction with programming. It is done on a yearly basis.
How are we making sure that people have access to technology and supports what they need?
We acquire new technology as it becomes available (example: iPads),we have trainings by our clinicians (example: communication,signs and symptoms of illness, behavior trainings, etc.) Annual reviews of adaptive/supportive devices and behavior plans, discussions with family/caregivers, etc.
What is the procedure for reporting an incident? What information is included in this form?
Staff fill out an incident report and submit to Director/ Assistant Director. Internal incident report form includes a summary of the incident with time/date/location of the occurrence, if there is and injury/property damage, if Health Care Coordinator was notified and treatment provided, and any other steps taken to protect health and safety of the individual.
Who are three individuals required of human rights committee?
Lawyer, Medical Professional, Caretaker/Parent/Guardian
Name one individual with a seizure protocol, one individual with a dining protocol, and one individual with an allergy. Where can staff find this information?
Kerri K, Deb D, JB F. info can be found on EFS, in blue folders, on profile sheet, and unique needs binder, etc.
How do we help individuals to live the life they want to live and make their own (informed) choices?
Allow for choice and activities, aspects of programming, community out going’s, lunches out, curriculum
What do you think is important for QUEST to know about us?
* "The agency is commended for supporting staff to be knowledgeable and well trained regarding the unique needs of people they support"
* "overall the agency scored very high in licensing indicators, reflective of its commitment and maintaining people's overall quality of life, health and wellbeing"