ALL THINGS COMMUNITY CARE
GENERAL INFOMATION
SCHEDULING
HSRM
THINGS TO I SHOULD KNOW
100

The name of the program where veterans use to schedule with non VA vendors 

What is Community Care?


100

WHEN CAN A CONSULT BE CANCELLED AS "NO RESPONSE FROM VETERAN"?

WHAT IS AFTER TWO CONTACT ATTEMPTS AND 14 DAYS?

100
The required information when obtaining preferences.

What are date , time, and if a preferred doctor is wanted or not?

100

WHAT DOES HSRM STAND FOR?

WHAT IS HEALTH SHARE REFERRAL MANAGER?

100

WHAT IS THE PROCESS WHEN A VETERAN CHOOSES TO SELF-SCHEDULE?

WHAT IS SEND THE VETERAN A SELF-SCHEDULING LETTER AND DOCUMENT IN CTM?

200

The name of the network for Community Care?

What is Community Care Network (CCN)?

200

HOW LONG MUST THE SCHEDULER WAIT AFTER THE SECOND CONTACT ATTEMPT BEFORE DISPOSITIONING?

WHAT IS 14 CALENDAR DAYS?
200

WHAT IS THE REQUIRED SCHEDULING TIMEFRAME FOR A STAT CONSULT?

WHAT IS WITHIN 20-48 HOURS?

200

THE BEST WAY TO FIND A REFERRAL IN HSRM?

WHAT IS BY THE UCID, SSN, OR VA REFERRAL NUMBER

200
THE DEFAULTED RADIUS IN PPMS. 

WHAT IS 25 MILES?

300

WHAT DOES SEOC STAND FOR?

WHAT IS STANDARDIZED EPISODE OF CARE?

300

WHAT PRINTER SHOULD BE USED IF THE VETERAN DOESN'T HAVE MY HEALTHEVET?

WHAT IS PRINTER ENDING IN 1414?

300

what status do schedulers look for on the consult tracking list  or in cprs to schedule or act on ?

WHAT IS ACTIVE?

300

THE NAME OF THE FORM THAT IS FAXED TO VENDORS AS AN AUTHORIZATION FOR SERVICES AFTER SCHEDULING?

WHAT IS THE OFFLINE REFERRAL FORM?

300

The information for providers that you can find in ppms.

What is practice name, address, telephone, fax number, and NPI?

400

WHAT IS THE NAME OF THE NEW SYSTEM THAT AMSAs SHOULD BE SCHEDULING VETERANS IN?

WHAT IS EPS?

400

NAME THE STATUSES FOR CONSULTS 

WHAT IS PENDING, ACTIVE, CANCELLED, DC, CLOSED, SCHEDULED?


400

THE NPI THAT SHOULD BE UTLIZED EXCEPT FOR CIH AND BH CONSULTS.

WHAT IS THE GROUP NPI?

400
WHAT STATUS DOES A CONSULT HAVE TO BE IN HSRM FOR  USE TO SCHEDULE IN HSRM?
WHAT IS APPROVED?
400

NAME 2 AUTHORIZED MODALITIES THAT CAN BE USED TO CONTACT A VETERAN?

TELEPHONE, LETTER, ONE-WAY EMAIL, SECURE MESSAGING AND VETEXT.

500

The third party administrator who pays our claims in community care .

Who is Optum?

500

the number of eligibility that Mission Act allows a veteran to qualify for community care?

bonus: name the eligibility?

what is 6?

Grandfathered

BMI

Quality 

Access

wait time 

drive time

500

HOW MANY DAYS DO YOU HAVE TO SCHEDULE AN ACTIVE ROUTINE CONSULT?

WHAT IS 21 DAYS?

500

THE DIRECTION DOTS YOU GO TO GET AN APPOINTMENT LETTER.

WHAT IS HORIZONTAL DOTS?

500

WHAT DOES PPMS STAND FOR?

PROVIDER PROFILE MANAGEMENT SYSTEM