Show:
High Reliability
Patient Satisfaction
Acronyms
Standards of Behavior
Potpourri
100
3 Tools used with Asking Questions
Validate, Verify, ARCC
100
The website where HCAHPS results are posted for any consumer to view
hospitalcompare.gov
100
DCA & ICA
Discharge callback administrator & Inpatient callback administrator
100
We take great pride in taking sure that our hospital is kept clean.
Appearance
100
2015 Employee of the Year
Joe Gerald
200
3 Tools used with Effective Communication Every Time
Read & repeat back, Asking clarifying questions, SBAR
200
Three themes examined during the March local LDI
Transition of care, Staff Responsiveness, Communication about medicines
200
AIDET
acknowledge introduce duration explanation thank
200
Is there anything I can do for you? I have the time.
Responsiveness or Commitment to coworkers
200
Parkes Coggins received his undergraduate degree from this college
Newberry
300
Names of our Hospital & Nursing Home Safety Champions
Wesley Martin & Marsha Cooke
300
Always
Top box; word we want patients to use on the survey
300
SAFE
Support the team, Ask questions, Focus on task, Effective communication every time
300
This is why I am closing your door or pulling your curtain.
Privacy
300
This general surgeon joined our team on June 1st
Chadwick Thomas
400
2 Tools used with Supporting the Team
Team checking and Team coaching
400
DAILY DOUBLE
These are the 9 themes in the HCAHPS patient survey
400
ARCC
Ask question, Request a change, Voice a concern, Chain of Command
400
I am sorry to hear that. Is there anything I can do to make your wait more comfortable?
Service Recovery
400
518 South Main Street Mullins, SC
Mullins Nursing Center address
500
Tool used with Focusing on Task
STAR--stop, think, act, review
500
All themes in the nursing bundle
Nurse communication, Staff responsiveness, Pain management
500
HCAHPS
Hospital consumer assessment of healthcare providers & systems
500
First do no harm.
Safety
500
The hospital chapel has this many pews
2