New Referrals
Project Harmony, JJLC, Families, Community Agencies
What are the referral sources?
The work hours noted on your calendar.
What is your primary schedule?
Within 7 days
What is the timeframe to complete the documentation for the last contact you had with a youth.
Responding within 2 business days if there is no deadline mentioned
What is the response time for emails?
The family responds to engagement attempts and sets up a meeting.
What is Active Engagement?
Within 24 businees hours
What is the timeframe to first reach out to the parent/guardian?
Accepting invitations, adding visits and meetings, deleting events that did not occur, noting adjusted times, etc.
What is ensuring the calendar is current?
The contact you had, with whom, purpose of it and outcome.
What does documentation include?
Responding within one business day if there is no response requested timeframe
What is the response time for texts?
The family responds to engagement attempts; however, meetings continue to get rescheduled.
What is Light Active Engagement?
When you email the Director the youth's name, date of first contact attempt, date of first contact and type of contact
What is when you reach the parent/guardian on the first contact attempt?
The non-exempt, hourly position.
What is Community Connector?
Text, Phone Call, Email, Collateral Contact, In Person, Social Media, Mail
What are the types of contact to document?
Responding as soon as you are able to, no later than 24 hours, unless indicated to do so sooner.
What is the response time for phone calls?
90 days
What is the average timeframe to engage with a family?
Adding police reports, CAN reports and documentation template
What is creating a new file?
Sending an email to the Director about a primary schedule change.
What is the process to change your primary schedule?
Within 24 hours
What is the best practice in completing documentation?
Demonstrating respect, professionalism and accountability through timely feedback and follow up.
What is successful communication?
This is sent during the second attempt on an Inactive case
What is the program flyer and letter?
Adding reoccurring deadlines and tasks to your calendar.
What is calendar management?
Communication, Mutual Respect and Professionalism
What is one of the competencies of Creighton University?
What are the forms to take to the first visit with the family?