Community Disturbance

Gathering Type

100

Disruptive gatherings

A gathering at an Airbnb listing that causes a significant disturbance in the community

200

Open-invite gatherings

The guest uses or intends to use a listing for the purposes of hosting a gathering and have limited knowledge of the attendees. A violation can be confirmed if any of the following are true:

• The gathering is advertised publicly (ex: via a social media post)
• The guest confirms or other evidence demonstrates that they had/have limited knowledge of the attendees

300

Authorized disruptive gathering

The Host explicitly approved the disruptive gathering either through the public facing listing content (ex: listing description, house rules, etc.) or in direct communication with the guest (ex: through the message thread, text, WhatsApp, etc.)

400

Unauthorized disruptive gathering

The Host hasn't explicitly approved the disruptive gathering either through the public facing listing content (ex: listing description, house rules, etc.) or in direct communication with the guest (ex: through the message thread, text, WhatsApp)

Term/Definition

100

Pro Host

A Host must satisfy at least one of the following conditions to qualify as a Pro Host:

• One or more listings connected through property-management software (API)
• One or more listings are traditional hospitality listings (ex: hotel, boutique hotel, nature lodge)
• Examples of Pro Hosts may include property managers, hotels and serviced apartments Hosts, innkeepers, bed and breakfast owners, or realtors with rental properties on the site
• One or more listings are managed by an Airbnb Host Management Company partner
  • HMC email domain: the user's email domain is associated with a known HMC partner
  • For the full list of HCM email domains, visit the list of HMCs
• Host has 6+ active listings on our platform

200

Active reservation

A reservation is considered active starting from [00:00 AM of check-in date minus 1 day] to [23:59 PM of checkout date plus 1 day] based on listing's local time

• Ex:
  • Check-in date is 30 April 2022 at 5:00 pm
    • Reservation will be considered active starting [00:00 AM on 29 April 2022 till 23:59 PM on 1 May 2022]
  • Check-out date is 5 May at 11:00 AM
    • Reservation will be considered active starting [00:00 AM on 4 May2022 till 23:59 PM on 6 May 2022]

Note: For reservations that have been canceled after the check-in, the reservation is considered active starting from [00:00 AM of check-in date minus 1 day] to [23:59 PM of cancellation date plus 1 day] based on listing's local time.

300

European Economic Area business Host

The Host has a Pro Host, EEA business Host, Key account, Managed-Tier 1, Managed-Tier 2, vacation rental, or other professional user flag

AND

Their country of residence is:

• Austria
• Belgium
• Bulgaria
• Croatia
• Republic of Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• UK

400

Government official

For the purposes of this policy, government officials include any elected or appointed government representatives who are responsible for short-term rental enforcement and are acting in an official capacity for or on behalf of any governmental entity. This doesn't include government employees whose official capacity is unrelated to short-term rental enforcement, such as public school teachers.

500

Significant disturbance

A significant disturbance could be considered a prolonged disruption that negatively impacted the surrounding community

• Ex: Car parked in front of neighbor's driveway, prolonged noise, etc.

Term/Definition PT. 2

100

Disturbance factors

Factors which indicate behavior is causing a disruption to the surrounding community

200

Chronic disturbances

(Hosts only)

• Single report of repeated, consistent, or on-going violations in the listing
  • Ex:
    • A neighbor calls reporting a house (Airbnb listing) down the road is always having parties
    • Reporter mentioning "I'm kept up all night every weekend because of the parties happening at the Airbnb next door"
• Reports of over-crowded listings (including reports that guests are consistently taking all available parking in the neighborhood) or complaints of guests using neighbors as front desk
  • Ex: Complaint of repeated guest inquiries directed to neighbors related to access to listing and/or neighborhood amenities
• Allegations of disturbances unrelated to a specific incident or reservation that are reported as continuous or ongoing issues

300

Reasonable occupancy

Two individuals per sleeping room plus two additional individuals

• Ex: A listing with two bedrooms and a study that also includes a pull-out couch can reasonably accommodate 8 individuals (2 for each bedroom + 2 for the study + 2 additional individuals)

Note:

• Infants between 0–2 years old don't count towards the maximum occupancy calculation
• Reasonable occupancy isn't same as what Host states the listing accommodates

400

Bulk nuisance reports

Reports from a government official or law enforcement office containing multiple reports of disruption for the same listing

Disturbance factor

100

Excessive noise

Guest created or allowed a disruptive level of noise

AND

The noise significantly disrupted the surrounding community and not just guest(s) in the adjacent rooms

• Ex:
  • Prolonged loud music
  • Prolonged shouting
  • Prolonged screaming
  • Prolonged yelling
  • Repeated or continuous laughing
  • Repeated pounding, knocking, stomping, etc.

200

Excessive visitors

The number of individuals inside the listing at a given time exceeds reasonable occupancy (regardless of whether the individuals were authorized by the Host)

Note:

• Reasonable occupancy is defined as two individuals per sleeping room plus two additional individuals
• Infants between 0–2 years old don't count towards the reasonable occupancy calculation

Ex: A listing with two bedrooms and a study that also includes a pull-out couch can reasonably accommodate eight individuals (2 for each bedroom + 2 for the study + 2 additional individuals)

300

Excessive trash/littering

Guest left garbage or litter outside of a garbage can or other waste receptacle in an area reserved for neighbor's use, an area shared with neighbors (include adjacent or nearby public spaces), or a Host controlled space that is visible to neighbors

400

Smoking nuisance

Guest smoked (including cannabis) or left smoking significant debris (ex: cigarette ashes, cigarette butts, etc.) in an area where smoking is prohibited

500

Parking nuisance

Guest or an individual the guest invited or allowed to visit the listing, parked in an area that is prohibited, located on a neighbor's property, or obstructs a neighbor's access to their residence

Disturbance factor PT. 2

100

Unauthorized access

Guest or an individual the guest invited or allowed to visit the listing, accessed neighbor's residence or property without neighbor's permission

Note:

• If a privacy violation occurred in the listing or Neighbor's property, map enforcement based on Physical privacy intrusions workflow as well.

200

Neighborhood vandalism

Guest or an individual the guest invited or allowed to visit the listing, vandalized buildings, homes, or other property in the neighborhood

300

Standard of proof

• Based on available evidence, determine if the evidence indicates that the violation was more likely than not to have happened.
• When determining whether the Standard of Proof has been met, consider the totality of evidence across the report (e.g., do not consider evidence for each disturbance factor individually)

400

Aggravating factor

Property damage (Guest only)

The Host report damages or losses to property as a direct result of a disruptive gathering in the listing

AND

The damage is beyond normal wear and tear and requires the Host to replace, repair, or substantially clean the damaged portions of the property

500

Met VS Not met

• Documented proof of violation such as:
  • Recordings, photos, videos, or audio that confirm an incident of disturbance during the reservation.
  • An admission of violation by the accused.
  • Physical evidence found in the listing (ex: flyers or invitations found inside a listing after a reservation that include both the listing address and date)
• Additional facts support the allegation
  • Platform evidence shows a pattern of behavior in the last 12 months
    • Ex: Message thread, reviews, past report received
• Independent information supports the report
  • Ex: Multiple reports from different reporters including credible third party sources, such as neighbor reports or law enforcement reports.
• The report is from a trustworthy source
  • Ex: Government official report, law enforcement report, reliable news source

No documented proof of violation

AND

No additional facts support allegation