Communication
Asking clients to explain information in their own words.
What is the teach‑back method?
Keeping personal and professional roles separate.
What is maintaining boundaries?
The type of insurance for low‑income individuals and families.
What is Medicaid?
A program that provides food benefits to eligible families.
What is SNAP?
The first step in building trust with a new client.
What is establishing rapport?
A communication style that avoids blame and focuses on feelings and needs.
What are “I‑statements”
When a CHW must report harm or danger.
What is mandatory reporting?
A primary care model that coordinates care across providers.
What is the Patient‑Centered Medical Home?
A community location where people can access multiple services in one place.
What is a one‑stop resource center?
A tool used to identify a client’s strengths and needs.
What is an assessment?
Nonverbal behavior that shows you’re listening.
What is eye contact, nodding, or open posture?
The ethical principle guiding CHWs to support client choices even when they differ from your own.
Client autonomy.
A barrier caused by a lack of transportation, childcare, or time off work.
What is an access barrier?
A program that provides nutrition support for pregnant people and young children.
What is WIC?
A short‑term, specific, measurable goal.
What is a SMART goal?
A technique where you repeat key words to encourage clients to continue.
What are minimal encouragers?
Accepting gifts from clients can violate this ethical principle.
What is avoiding conflicts of interest?
A document that explains a patient’s rights and responsibilities.
What is the Patient Bill of Rights?
A local organization that provides emergency housing.
What is a shelter or transitional housing program?
A strategy for helping clients overcome barriers to change.
What is problem‑solving?
The skill of identifying the emotion behind a client’s words.
What is reflective empathy?
When a CHW’s personal feelings interfere with professional judgment.
What is a dual relationship or boundary crossing?
A system where care is coordinated to reduce duplication and improve outcomes.
What is an integrated care system?
A community‑based approach where residents lead local change efforts.
What is the community empowerment model?
A CHW practice that centers the client’s voice and priorities.
What is client‑driven care?