QNXT
Tab where you are able to view the member's enrollments.
What is Eligibility Tab?
Professional and welcoming way to answer the phone.
What is good tone?
The way calls are documented through Salesforce.
What is Cases?
Recommended browser to navigate our company website?
What is Google Chrome?
We are able to speak to a Provider about a Member's claim, only if they have the Member's ID.
What is False?
Tab where you are able to view member's demographic information.
Establishing a connection with the Member, by asking probing questions and making the call personable.
What is Building Rapport?
The reference number for a call in Salesforce.
What is the Case ID?
Where are we able to view our Provider Directory.
What is Find a Doctor?
We do not need to verify an in network Provider when he/she calls in?
What is False?
Tab in QNXT that houses Authorizations.
What is UM Documents Tab?
Using positive words and phrases to communicate a positive and supportive tone.
What is Positive Language Positioning?
Notes about the Call are located here.
What is the Related Tab?
What does HIPAA mean?
What is Health Insurance Portability and Accountability Act?
The Eligibility Tab in QNXT will only display current year's enrollment.
What is False?
Tab in QNXT where you can view doctor's information.
What is the Providers Tab?
The four personality elements.
What is red fire, green earth, blue water, yellow light?
Tab where Authorization Information is stored.
What is the Care tab?
Tab user would click to view Member's enrollments?
What is Members Tab?
When submitting complaints to Service Improvement, you must leave Call Tracking open.
What is False?
Unique identifier for a Provider.
What is NPI?
National Provider Identifier.
Ability to think clearly and rationally, understanding the logical connection between ideas.
What is Critical Thinking?
The name of the Call Type and Issue in Salesforce.
Tab where user would find the Member's paid through date?
What is Finance Tab?
The only person responsible for submitting Authorizations and Claims is the Subscriber of the plan.
What is False?