QNXT
Tab where you are able to view the member's enrollments.
What is Eligibility Tab?
Professional and welcoming way to answer the phone.
What is good tone?
The way calls are documented through Salesforce.
What is Cases?
Recommended browser to navigate our company website?
What is Google Chrome?
We are able to speak to an underage Member about their claims.
What is False?
Tab where you are able to view member's demographic information.
Establishing a connection with the Member, by asking probing questions and making the call personable.
What is Building Rapport?
The reference number for a call in Salesforce.
What is the Case ID?
Where are we able to view our Provider Directory.
What is Find a Doctor?
What is False?
The meaning of LOI/COB.
What is Letter of Intent and Coordination of Benefits?
Using positive words and phrases to communicate a positive and supportive tone.
What is Positive Language Positioning?
Notes about the Call are located here.
What is the Related Tab?
What does HIPAA mean?
What is Health Insurance Portability and Accountability Act?
The Eligibility Tab in QNXT will only display current year's enrollment.
What is False?
Tab in QNXT where you can view doctor's information.
What is the Providers Tab?
The four personality caller types .
What is controller, entertainer, feeler, and thinker.
Tab where we are able to e-mail Members?
What is the Communications tab?
Place you would click to view Member's Eligibility.
What is Provider Portal?
When submitting complaints to Service Improvement, you must leave Call Tracking open.
What is False?
The two departments we communicate with via QNXT.
What is COB Group and Service Improvement.
Ability to think clearly and rationally, understanding the logical connection between ideas.
What is Critical Thinking?
The name of the Call Type and Issue in Salesforce.
Icon Members click to access the 10 for 10 Questionnaire in their portal.
What is Community Rewards?
CACTUS can be accessed via the Community Website.
What is False?