Employee Expectations
Supporting Individuals
Abuse & Neglect
PCM & Tools
Emergency Procedures
After Hours Notifications
1
Reason staff may be asked to move houses last minute or in the middle of a shift.
What is Safety Ratio?
1
The distance a staff can be from an individual at any given time.
What is level of supervision?
1
Who is a mandated reporter?
Who is EVERYONE!
Failure to report abuse is also a form of abuse, and staff will be held to the same standard.
1
PCM is an acronym for...
What is Professional Crisis Management?
1
Who do you notify when there is a medical emergency or behavioral event
Who is the Program Manager? Who is the Program Manager On Call?
1
When an individual is injured or sick and has to go to the ER.
What is a medical notification to the Program Manager?
2
Taking concerns to a Program Manager, then escalating it Operation Manager if needed.
What is the chain of command?
2
They way services are provided based on the needs and preferences of the individuals supported.
What is Person Centered Supports?
2
Is this Abuse, if so what kind?
Eating food that is purchased by the individual for the home?
Yes, Misuse of Funds is considered Abuse.
2
Name this PCM technique:
What is "Wrist-Tricep"?
2
Choking, asthma attack, seizure, hospitalization
What is a Medical Emergency?
2
When an individual leaves without staff knowing or is out of line of sight for 15 min (maybe less depending on the individual)
What is an Elopement?
3
Wearing a BHA shirt with appropriate pants
jeans (w/o holes), khakis, BHA joggers, tennis shoes.
What is following the Dress Code?
3
Staff will support individuals in describing any issues/concerns that are present and need to be addressed, making sure a medical form is completed, and schedule any follow ups.
What is Attending Doctor's appointments?
3
Is this Abuse? If so, what type?
Removing cushions from a couch to prevent an individual from sitting there.
Yes, Emotional
Could become physical abuse if individuals are sitting on the couch when cushions are being removed.
3
The following are examples of what?
*Questioning
*Talking about bad behavior
*Taking Away
*Threats
What is Coercion?
3
Staff should remain tuned to a radio or television station. Staff will keep individuals in the home and potentially go into a specific location. Staff will not do any transportation during this time
What is Severe Weather or Tornado?
3
When a community member calls Emergency Services for behaviors.
What is notifying the PM of Police Contact?
4
Where we describe what activities, meals, community outings, behaviors, and visitors each shift.
What is Shift Note or Documentation?
4
The person that visits the homes monthly and reviews documentation to ensure plans are followed and the individual is well cared for.
Who is the Service Coordinator?
Who is the Support Coordinator?
4
Is this Abuse? If so what kind?
A client eloping and being in the middle of the street, staff grabs and moves the individual from on coming traffic.
No, due to imminent safety risk.
4
Name the following PCM Procedure:
What is "Double Sunday Stroll"?
4
Individuals and staff will evacuate according to the plan for the home to a safe preassigned location- staff will then notify the PM
What is a Fire?
4
When staff witness and/or report that another staff has hit an individual.
What is an abuse notification?
5
Designated smoking areas are this far from the home.
What is 25 feet?
5
The plan that details an individual's likes, dislikes, guardian info, outcomes, etc...
What is an ISP, Individualized Support Plan?
5
Is this Abuse? If so, what kind?
holding/pinning an individual to the floor or a wall to prevent or stop a behavior
Yes, Physical Abuse
Also considered a Prohibited Practice
5
Name the following PCM Procedure:
What is a "One Arm Wrap Around"?
5
The process followed when someone hits their head.
What is the head injury protocol?
5
When the power goes out at a home.
Other examples include: fire, theft, break in, other imminent danger in the home.
What is a natural disaster notification?
6
Where documentation is done for any client funded spending (personal and groceries)
What is the PEX Book?
6
The plan that describes how to handle situations as an individual escalates?
What is a BSP, Behavior Support Plan?
6
Is this Abuse? If so, what kind.
Being on your cell phone and an individual ingesting something they aren't supposed to or the individual eloping.
Yes, Neglect
6
The following are examples of what?
*Seclusion/Time-out
*Calling Law Enforcement to control behavior
*Covering the face/mouth of a client
What are "Prohibited Procedures/Practices"?
6
A person or persons who appear to be actively engaged in killing or attempting to kill people.
What is an Active Shooter?
6
Staff performed Heimlich Maneuver.
What is a lifesaving intervention notification?
911 should be notified for medical evaluation.