CLS Process
Conduct Officers are required to complete this form in Maxient no later than 2-days after meeting with a student.
What is the Case Resolution Form (CRF)?
This screen shows you action steps and associated deadline that need to be taken for a specific case file.
What is Tasks?
You've been assigned a CLS case for a second time violation. This letter must be sent to the student no later than 2-business days of being assigned the case. Must include the letter number and the title of the letter.
What is letter 261 - UH CLS Final Warning - Self Scheduler letter?
A student demonstrates intellectual competence by articulating how they understand the university’s policies and acknowledging what they misunderstood about them. They show interpersonal competence by communicating respectfully during the hearing, even when discussing difficult feedback. Name the theory.
What is Chickering’s Seven Vectors of Student Development?
Digital resources have been created and are available 24/7 for Conduct Officer success in the CLS process. Where can these items be found? Be specific in the location.
What is Microsoft Teams: Conduct Officers team & UH Hearing Officers Channel?
Kandi was scheduled to meet with RHD David in a 30-minute CLS meeting on Monday, October 3, 2025 at 2:30 PM. 15 minutes have passed and there is no sight of Kandi. What should RHD David do next?
What is call and email Kandi to reschedule the CLS meeting?
This screen shows you information about a case, action steps that have been taken on a case, interactions with student(s) involved in the case.
What are Notes?
Conduct Officer Beyonce met with Blue Ivy in a final warning CLS meeting. No later than 2- business days after the meeting Beyonce has to send this letter to Blue Ivy. Must include the letter number and the title of the letter.
What is letter 262 - UH CLS Final Warning Meeting Follow-up?
Alex was documented for an alcohol incident. At the beginning of the process, Alex sees the issue in black-and-white terms. Saying, “this is stupid. I wasn’t drunk, so I shouldn’t be in trouble. The RAs just don’t like us.” Alex believes there’s a single correct interpretation — their own — and that authority figures (like staff) are simply “wrong.” They may see the hearing officer’s role as punitive rather than educational. Name the theory.
What is Perry’s Scheme of Intellectual and Ethical Development?
There are 6 components of this technique when facilitating a CLS meeting with a student. Name the specific technique and all 6 components.
What is Active Listening? What is Open-ended Questions, paraphrasing, reflect feelings, summarize, affirm, and silence?
Wilma emailed a Final Warning CLS letter to Rita requesting her to schedule a meeting in 5-days. Four days have gone by and Rita hasn't scheduled her meeting. According to the EFC, Rita not even opened the letter that was emailed to her. What should Wilma's next steps be?
What is call Rita, stop by Rita's room, or have Rita's RA stop by her room to prompt her to open her emailed letter and schedule her meeting on the spot?
This action will enter information about a case and/or interactions with a student(s) onto the file and send a notification to selected users in Maxient.
What is entering a Note & Ping?
Resident Drake London was documented in an incident and he has no prior conduct or CLS history. However, the Area Manager determines it is best that he meets with a staff member. Which letter should the assigned conduct officer send to resident Drake London? Must include the letter number and the title of the letter.
What is letter 287 - UH Community Living Standard First Warning -Self-Scheduler?
Imagine Jamie, who violated the residence hall’s guest policy by hosting an unauthorized party that disturbed neighbors. Jamie’s reasoning centers on avoiding punishment rather than understanding the impact of their actions. Saying, “I know I shouldn’t have done it because I got caught. Next time I’ll just make sure not to get caught.” The focus is on consequences, not morality or responsibility. Name the theory.
What is Kohlberg’s Stages of Moral Development?
This type of case is assigned to RHDs or AHDs when there are no policy violations however, the case requires some sort of follow-up on behalf of pro-staff.
What is a FYI case?
Gordy was documented in a guest policy violation and was required to meet with RHD Magnovox. During the CLS meeting Gordy states how he only opened the door for the staff and he's able to prove that he had no involvement in the incident. What should RHD Magnovox next steps be after the CLS meeting concludes?
What is consult with RHD Magnovox's Area Manager or the Assistant Director for Residential Community Development?
This field in Maxient requires the conduct officer to write information in second person POV after they've met with the student. This information is also seen by the student.
What is Rationale?
RHD Raheem Morris conducted a first time CLS meeting with Resident Michael Vick. No later than 2-business days after the meeting, RHD Morris must send this letter to resident Vick. Must include the letter number and the title of the letter.
What is letter 290: UH CLS - First Warning Meeting Follow-up?
Many of the approaches in this theory are grounded in helping students feel that they matter to the community and that their actions have impact.
What is Restorative Justice & Community Development?
This screen shows all actions and click taken on a case file in Maxient.
What is the Show Audit Trail?
AHD Kassandra emailed 6 CLS letters all requesting the students to schedule CLS meetings with her. The next day RHD Kassandra notices that she has a meeting at 8:30AM, 12PM, 4:30PM. Kassandra typically has starts her day with administrative work, goes to lunch promptly at 12PM, and ends her day with administrative work. What should AHD Kassandra do in the future?
What is AHD Kassandra should place blocks on her calendar during times she does not want meetings scheduled?
What is the Electronic File Cabinet (EFC)?
Conduct Officer Ricky Lake wants to send a custom email to resident Maury Povich and have the email tracked in Maxient. Which letter should Ricky Lake send to Maury Povich? Must include the letter number and the title of the letter.
What is letter 288 - UH Blank Customizable Letter?
This theory supports students navigating identity formation and relationship challenges. Such as a student in a conflict case may be encouraged to reflect on who they are and how they relate to others.
What is Erikson's Psychosocial Stages?
This type of meeting is designed to be developmental and educational. It is not a time to determine if a student is responsible or not for the violations. What type of meeting is this?
What is Community Living Standards (CLS) meeting?