Communication
Name 5 nonverbal communications
Facial expression
Eye contact
Posture
Appereance
Tone
When interacting with an elderly patient you must...
keep sentences short
process info at a slower rate . so speech has to be based on how they would understand
What are some factors that affect health literacy?
Education, Language, Culture, Access to resources and Age
As a caregiver you must..
show empathy
understand the patients condition and situation
Develop trustworthiness
use simple words
use HIPPA
A patient comes in to drop off their prescription, their day seems to not being going well that give an attitude when talking. How should you react?
a.) Be rude and give an attitude back
b.) Get another pharmacy technician to do your job
c.) Be understanding and compassionate
c.) Be understanding and compassionate
When communicating with an elderly patient who has Dysarthia or Aphasia can be difficult to understand then, because they can not express or speak due to facial muscle issue. In order to assist them what should you do
a.) Give them a pen and paper so they can communicate by writing instead by using speech
c.) Get the pharmacist maybe he/she will understand
d.) try your best to understand them
a.) Give them a pen and paper so they can communicate by writing instead by using speech
Why would a person with health literacy issues have to pay higher health cost?
Due to more medication and treatment errors
You can develop trustworthiness by...
being friendly, ethical and fair
If drug is not in stock what should you do?
Offer to order drug and if can not wait get it from another pharmacy.
What are the 5 stages of grief?
Denial
Anger
Bargaining
Depression
acceptance
Health literacy is defined as the ability to...
read, understand, and act on health care information
Why is it important for a pharmacy technician to develop trustworthiness for their patients?
in order for them to trust you and feel safe
Give 5 examples when communicating with a pharmacist
Be professional
Use proper terminology
Listen and provide feedback
If pharmacist asks for clarification make sure to clarify
Do not make assumptions
Why is it difficult communicating with a mentally and terminally ill patient?
Staff may not know how much information should be given
A patient with health literacy issues is at risk of...
being hospitalized a lot and medication errors
A patient with lymphatic cancer comes in to drop off their prescription and while handing you their prescription they start to break down and cry. As a caregiver what should you do?
a.) show empathy
b.) ignore them
c.) show sensitivity
d.) a and b
d.) a and b