Life Lines
Community Based Organizations
Services and Supports
Housing
Levels of Care
100

This service is a free, text-able line you can call to get assistance finding any resources in your county. It also is the entry point for housing and rent assistance.

What is 211

100

Many Counties have one of these, usually designated by the name of the county and CAP

What is Community Action Plan

100

This person is an unpaid member of the recovery community who assists with working the 12 steps for AA/NA.

What is a Sponsor.

100

This entity can issue grants to help avoid evictions. Application for non-criminal services can be done online.

What is LAWNY.

100

This program, also known as a "90 day" or "residential" encapsulates all 3 levels of care, stabilization, rehab, and reintegration.

What is an 820. (Maxwell, Freedom, Hannick, Liberty, CARS, Helio Elements, Insights and Lincoln Houses)

200

This is a new nationwide suicide prevention line.

What is 988

200

MINO, Bethany House and Healthy Mom's programs in Monroe County as well as Carenet, WIC and Catholic Charities in other counties provide services this demographic

What are women and children.

200

This service, paid by Medicaid, offers a care manager to help people navigate the healthcare and benefits systems. They also can support housing goals.

What is Care management with HHUNY or GRHHN.

200

This organization, previously known as RAIHN, offers assistance with security deposits for families to remain housed. They also run a family shelter in each local county connected to a church.

What is Family Promise.

200

This 28-day program (also known as an 818) offers intensive programming and nursing care on site. This level of care is stabilization.

What is Inpatient (Hope Haven, W3, Unity, DVD and Norris) 

300

This service is a peer run phone line you can call to get immediate support with managing mental health.

What is the Affinity Place warm line

300

This agency in Rochester helps Spanish speakers connect to services and supports. They also have a radio station.

What is Ibero Action League.

300

This paid support is a someone with "lived experience" who can provide guidance and fill gaps in social wellbeing. Every outpatient chemical dependency clinic must have one in NY State.

What are Peer Advocates or CRPAS

300

This type of housing assistance is portable, following the renter and can be ported after 1 year.

What is Section 8 housing.

300

This traditional setting for residential treatment allows participants to leave the premises for groups but are longer term and have slower turn around. Many will only take people who have completed a 90 day.

What are 819's or halfway houses (Otte Hall, Grace House, Jennifer House, Trapping Brook House).

400

This help line is run nationally by the Substance Abuse and Mental Health Service Administration to offer guidance and support finding services and providers.

What is the SAMSHA National Helpline, (800) 862-HELP (4357)

400

This not for profit organization offers assistance with pet care on a limited basis for people who need to enter treatment. They also assist with free litter and pet food to those in need.

What is the Lollypop Farm.

400

This state-run agency provides help with adult continuing education and administers grants for training to keep people with disabilities in the workforce.

What is ACCES-VR.

400

This state sanctioned websites allows users to search for legitimate housing opportunities in their area.

400

This is the lowest level of care for substance use and mental health treatment.

What is continuing care at outpatient.

500

OASAS offer this free service to report maltreatment and abuse for vulnerable people.

What is the Justice Center Hotline 1-855-373-2122 (staffed 24 hours a day, 7 days a week) 

500

This agency offers healthcare, support groups and assistance to marginalized members of the community, mainly LGBTQ+ individuals.

What is Trillium Health.

500

These faith-based communities do many charitable works and offer a way to "give back" to those in need. 

They are a good place to build community especially for those who have no family supports.

What are local churches.

500

This agency offers assistances to tenants, landlords and homeowners and helps to inform tenants of their rights and obligations.

What is the Housing Council at Pathstone.

500

This level of care helps participants maintain stable housing in an apartment setting while they plan to move on independently.

What is Supportive Living.